QA Analyst Pleno

At CI&T, we help large companies transform AI potential into real business impact through AI implementation, AI-native solutions, and technologically integrated business solutions. With 30 years of experience in technological transformations, we accelerate innovation with expertise in agentic SDLC, application modernization, Data & AI, martech, and business strategy. We are 8,000 CI&Ters in over 25 countries, collaborating to build solutions with real impact. AI is already part of how we work, grow, and innovate every day. Important: If you live in the metropolitan region of Campinas, your presence in the city's offices will be mandatory according to the current attendance policy.

We are partnering with a client from the financial sector, one of the largest banks in Latin America, and are looking for a QA Analyst Pleno to ensure the quality of solutions developed on the Salesforce platform. This professional will play a crucial role in validating solutions, working from requirements analysis to results approval. We are looking for someone with an analytical vision, critical thinking, and business understanding, capable of acting beyond test execution, anticipating risks and contributing to quality development alongside Product and Development teams.

Responsibilities Ensure the quality of results delivered on the Salesforce platform, from requirements analysis to solution approval. Understand business needs and rules, translating requirements into strategies, scenarios, and test criteria. Plan, develop, and execute manual functional, integration, exploratory, and regression tests. Create and maintain test plans, test cases, evidence, and datasets necessary for functional validation. Manage the defect lifecycle, including identification, logging, tracking, and fix verification. Support Root Cause Analysis (RCA) of incidents and defects identified during approval or in the production environment, contributing to preventive and corrective actions. Develop, maintain, and evolve automated tests for web applications. Support and improve existing automation frameworks and scripts. Collaborate closely with Product, Development, and other stakeholders, anticipating risks and fostering quality practices within the team. Support continuous integration initiatives related to quality and test automation.

Requirements for this challenge Experience in software testing, preferably in Salesforce projects or solutions. Experience in developing strategies, plans, scenarios, and test cases. Experience executing manual functional, integration, exploratory, and regression tests. Experience managing the defect lifecycle and tracking fixes. Knowledge of software quality assurance methodologies, processes, and best practices. Experience with Root Cause Analysis (RCA) and tracking corrective actions. Experience with web test automation and maintenance of automated test suites. Knowledge of Java and Selenium WebDriver or equivalent technologies for test automation. Familiarity with CI/CD pipelines and continuous integration processes. Ability to understand complex business rules and collaborate with Product and Development teams. Good communication skills, autonomy, sense of responsibility, and ability to collaborate in multidisciplinary teams.

Advantages Experience in financial institutions or projects with high regulatory complexity. Salesforce certifications such as Administrator, Marketing Cloud, or Platform App Builder. Knowledge of APIs and integration testing. Experience with test management tools. Experience with Xray. Knowledge of quality metrics and continuous process improvement.

Our benefits:

• Health and Dental Insurance;
• Food and Meal Vouchers;
• Child Benefit;
• Extended Parental Leave;
• Partnership with fitness clubs and health and well-being professionals through Wellhub (Gympass) TotalPass;
• Profit and Results Sharing (PLR);
• Life Insurance;
• Continuous Learning Platform (CI&T University);
• Discount Club;
• Free online platform focused on promoting physical, mental health, and well-being;
• Courses for pregnant women and responsible parenting;
• Partnership with online course platforms;
• Language learning platform;
• And much more

Learn more about our benefits here:

At CI&T, inclusivity begins at the first contact. If you are a person with a disability, it is important to present your report during the selection process. Find out which data must be in the report by clicking here. This way, we can guarantee the support and adaptations you deserve. If you don't have a diagnostic report yet, don't worry: we can help you obtain one.

We have a specialized Health and Well-being team, Inclusion Specialists, and Interest Groups that will be with you at all stages. Count on us to go through this journey together.