Head of VIP

Head of VIP 📍(Relocation to Limassol, Cyprus) Salary: 5000-6000 €

Talent Hub is an HR agency focused on iGaming, gambling, betting, fintech, IT, and adjacent industries.

We work across three areas: recruiting, employer branding, and HR process design. We help companies build teams from the ground up, scale during periods of growth, and find people who stay for the long run. We help specialists find not just a job — but a place where experience actually matters.

We're a team that values expertise, straight communication, and gives people the room to shape the way things work.

We're currently looking for a Head of VIP to join a major iGaming holding (CoreStar).

➡️ Key Responsibilities:

• Developing and implementing strategies to attract, retain, and engage VIP players. • Leading and motivating a team of VIP managers or account managers. • Building strong, personalized relationships with VIP players. • Setting and monitoring KPIs for the VIP department and individual team members. • Using data to understand player behavior, identify opportunities, and optimize performance • Managing VIP programs, bonuses, and special events to enhance player experience and loyalty. Managing the VIP department's budget and resources. • Providing regular reports on VIP performance to senior management.

🚀Requirements:

• At least 2 years of experience in a similar role, such as Head of VIP or Team Leader in the iGaming industry. • Excellent communication and interpersonal skills. • Ability to analyze data and make data-driven decisions. • Proven experience in building and maintaining strong relationships. • Strong negotiation skills to manage player expectations and offer appropriate incentives. • A good understanding of the iGaming industry and its products. • Proficiency in English and potentially other languages relevant to the target market.

✨ Benefits:

• 24 working days of paid annual leave • 6 days of paid sick leave • Official employment • Medical insurance • Coffee zone with fruit & snacks available in the office • Corporate Lunch provided by the company • Gym and sports classes • Healthy and friendly work atmosphere