Technical Project & Delivery Manager (m/w/d) (remote)

As an IT company based in Ismaning, we support our customers in implementing specific technical solutions for organizational, technological, and business challenges. We leverage the high pace of innovation in IT to create a sustainable digital future for our customers in both the public and private sectors. To achieve this, we work with our competent and highly motivated colleagues on comprehensive solutions.

• Full responsibility for the successful delivery of IT services and customer projects, considering quality, deadlines, budget, and customer satisfaction

• Management and control of ongoing customer projects, as well as ensuring agreed Service Level Agreements (SLAs) and project goals

• Coordination, professional management, and development of interdisciplinary project teams, as well as ensuring effective resource and capacity planning

• Management and quality control of external service providers, partners, and suppliers, including coordination of service delivery and adherence to contractual obligations

• Proactive customer support, as well as building and maintaining long-term customer relationships, including escalation management and continuous improvement of service quality

• Identification, assessment, and management of project risks, as well as taking appropriate measures to ensure goal achievement

• Close collaboration with Sales, Recruiting, and Project Leads to staff customer projects, as well as for planning and developing the Delivery Organization

• Support in proposal, tender, contract renewal, and follow-up order processes by developing and evaluating technical concepts, as well as cost estimation

• Analysis, evaluation, and translation of customer's technical requirements into economically and technically feasible solution approaches

• Conducting technical quality assurance of architectural concepts, solution proposals, and project results in close cooperation with Architecture, Infrastructure, and Development teams

• Preparation and presentation of project status reports, management reports, and decision recommendations for customers and internal stakeholders

• Ensuring compliance with requirements in project management, governance, quality, and compliance, as well as continuous optimization of delivery and service processes

• Support in developing delivery standards, best practices, and methodologies for sustainable improvement of project and service quality

• Several years of professional experience in Service Delivery Management, IT Project Management, or a comparable role in the IT services sector

• Profound experience in responsible management and successful delivery of IT services and customer projects, considering quality, deadlines, cost-effectiveness, and customer satisfaction

• Proven experience in managing, coordinating, and controlling ongoing customer projects, as well as leading interdisciplinary project teams

• Comprehensive knowledge in managing external service providers and suppliers, including performance management, quality assurance, and contract fulfillment

• Experience in escalation management, as well as proactively ensuring high service quality and sustainable customer satisfaction

• Deep understanding of risk, quality, and resource management, as well as capacity planning for complex IT projects and services

• Experience in interdepartmental collaboration with Sales, Recruiting, Delivery, and Project Teams for staffing, managing, and developing customer projects

• Knowledge in supporting proposal processes, developing technical concepts, as well as accompanying contract renewals and follow-up orders

• Ability to translate technical requirements into economically and organizationally feasible solutions, as well as to evaluate technical concepts regarding quality, feasibility, and practicability

• Strong communication, organizational, and moderation skills, as well as confident demeanor with customers, management, internal departments, and external partners.

• Native German speaker or at least C1 level in German

• English language skills at B1 level

We offer you extensive opportunities for development and independent work within a flat hierarchy where you can continuously grow. Our work atmosphere is characterized by personal appreciation, mutual respect, loyalty, and honesty.

• Highly motivated environment in a future-oriented industry and a dynamically growing group of companies
• Challenging work on interesting customer projects
• Permanent employment with a 40-hour work week
• Subsidies/benefits (starting from the 7th month): €50 for internet, €40 for Spendit Card, €75 for bAV (supplementary pension insurance), KITA (daycare) up to €150, 30 days of vacation, 24./31.12. company holidays, 1 Mental Health Day/year
• Intensive onboarding with an overview of all business units, feedback discussions, etc.
• Diverse development opportunities

We look forward to receiving your complete application documents with a cover letter, CV, and references directly via the following button or at recruiter contact. For inquiries, please contact us personally by phone at recruiter contact.