AI & Hyperautomation Engineer II

Location: BELGRADE, SRB Employment: Full time

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Position: AI & Hyperautomation Engineer II Location: Serbia Grade: P2 Job Type: Full-time

Responsibilities

• Analyze customer and business requirements to support automation, conversational AI, and hyperautomation initiatives.
• Support the development, deployment, maintenance, and optimization of AI Voice and Chat Agents.
• Collaborate with stakeholders and engineering teams to improve AI-powered customer experiences.
• Develop and maintain solution documentation, operational procedures, and knowledge articles.
• Configure and maintain solutions built on Google CX Studio, Google ADK, UiPath, Power Automate, Azure, and related platforms.
• Support conversational design activities, including conversation flows, intents, prompts, routing, and escalation logic.
• Maintain and optimize RAG implementations, knowledge repositories, vector databases, and retrieval configurations.
• Assist with API integrations, workflow development, MCP service integrations, and process automation initiatives.
• Support deployment and release activities using GitHub and CI/CD pipelines.
• Monitor agent performance, customer interactions, evaluation results, and operational metrics.
• Troubleshoot production issues, investigate defects, and implement optimization improvements.
• Execute regression testing and validation activities before production deployments.
• Support automated evaluations by maintaining evaluation datasets, test cases, and regression scenarios.
• Analyze conversation data and evaluation results to identify quality improvement opportunities.
• Participate in continuous improvement initiatives for conversational AI, automation, and customer experience programs.
• Research emerging technologies and recommend improvements to existing solutions.

Preferred Skills

• Experience with Google CX Studio; Dialogflow experience is considered a plus.
• Familiarity with Google ADK or similar AI agent development frameworks.
• Knowledge of GitHub, GitHub Actions, and CI/CD processes.
• Experience working with Python and API integrations.
• Understanding of LLMs, Prompt Engineering, Conversational AI, and RAG concepts.
• Familiarity with vector databases, embeddings, and enterprise knowledge management solutions.
• Experience supporting AI Voice Agents, Chat Agents, virtual assistants, or automation platforms.
• Understanding of automated evaluations, testing methodologies, and conversational analytics.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and collaboration skills.

Required Skills

• Minimum of 2 years of demonstrated experience in automation, software development, conversational AI, AI agents, or hyperautomation roles.
• Basic to intermediate Python development experience.
• Experience using Git-based source control systems.
• Understanding of AI fundamentals, Prompt Engineering, Conversational AI, and RAG concepts.
• Strong communication skills and ability to work effectively with technical and business teams.

Offers of employment are conditional upon passage of screening criteria applicable to the job.