Lead Product Manager - Customer and Retail

About us

We’re the team behind digital retailer Very.

Our purpose, helping families get more out of life, powers everything we do. And we want our people to get more out of life too! If you’re high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you’ll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go. If you love making a difference, you’ll love making it sparkle for millions of Very customers. ✨

About the team

Our Customer & Retail Product team is on a journey to transform how we use technology, data and insight to drive better outcomes for both customers and colleagues. We work across the full customer lifecycle, supporting everything from awareness and acquisition through to loyalty, retention and customer value. We also help build the tools, data products and decision-making capabilities that enable our commercial, retail and operational teams to perform at their best. You'll join a collaborative, ambitious and growing product function that partners closely with Technology, Data & AI, Marketing, Retail, Commercial and Financial Services teams. Together we're creating a more connected and insight-led organisation, focused on delivering measurable business value while continually improving the experience for customers and colleagues. This is an environment that values curiosity, innovation and evidence-based decision making. We encourage experimentation, continuous learning and a strong product mindset, giving our people the opportunity to influence meaningful change at scale.

About the role

We're looking for an experienced Lead Product Manager to join our Customer & Retail Product team and take ownership of a key product or capability area within our wider customer and retail ecosystem. This is a highly strategic role where you'll define product vision, shape roadmaps and lead the delivery of capabilities that help us attract, serve and retain customers more effectively. You could be working across areas such as customer acquisition, CRM, loyalty, personalisation, pricing, forecasting, decision intelligence or commercial optimisation. You'll be responsible for understanding customer, colleague and business needs, identifying opportunities for improvement and translating them into clear product strategies and measurable outcomes. Working closely with technology, data, analytics and business stakeholders, you'll ensure the right problems are being solved and that products deliver real value. This role combines strategic thinking with hands-on product leadership. One day you might be defining a long-term roadmap with senior stakeholders, the next you could be prioritising delivery, reviewing performance metrics or exploring how AI and emerging technologies can improve decision-making and customer experiences.

About you

You'll be an experienced Product Manager, Product Lead or similar product professional with a track record of delivering customer, retail, digital or operational products in complex organisations. You'll be comfortable operating at both strategic and delivery levels, able to create a compelling long-term vision while ensuring teams remain focused on achieving measurable outcomes today.

We're particularly interested in people who can demonstrate:

• Experience owning and delivering product strategies, roadmaps and business outcomes.
• Strong commercial awareness and an ability to balance customer needs, business value and technical considerations.
• Experience working closely with technology, engineering, data and analytics teams.
• A customer-first mindset with a passion for solving real problems and delivering meaningful value.
• Strong stakeholder management skills, with the ability to influence and align teams across multiple functions.
• Experience prioritising initiatives using data, insight, evidence and commercial impact.
• Knowledge of agile product development practices and modern product management approaches.
• Exposure to data-driven, analytical or AI-enabled products and capabilities would be advantageous.
• Experience owning products within Retail Data, Analytics, Decision Intelligence, Digital Marketing, PPC, CRM or Customer Growth domains. Depending on business priorities, this role could have a stronger focus on either Retail Data Products or Marketing & Acquisition capabilities, so we're keen to hear from candidates with experience in either space.

Above all, you'll be a collaborative leader who enjoys bringing people together, creating clarity in complex environments and helping teams deliver their best work. If you're excited by the opportunity to shape products that influence customer experience, commercial performance and the future direction of our business, we'd love to hear from you.

Some of our benefits

• Flexible, hybrid working model
• Inclusive culture and environment, check out our Glassdoor reviews
• £6500 flexible benefits allowance to suit your needs
• 30 days holiday + bank holidays
• LinkedIn Learning access
• Bonus potential (performance and business-related)
• Up to 25% discount on Very.co.uk
• Matched pension up to 6%
• More benefits can be found on our career site

How to apply

Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions.

What happens next?

Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.

You can expect a two stage interview process for this position:

1. 1st stage - A 30-45 Minutes Teams Call with the Hiring Team.
2. 2nd Stage - A one hour face to face interview which will include a take home task to be presented on the day.

As an inclusive employer please do let us know if you require any reasonable adjustments. If you'd like to know more about our interviews, you can find out here.

Diversity, inclusion and equal opportunities

We’re building a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don’t discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview, or perform a role, let us know via recruiter contact. We’ll be happy to support you. We’re proud to be a Disability Confident Committed Employer and have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.