Platform Operations Implementation

Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions. As financial industry experts at the center of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle. We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo.

Purpose of the role

The Platform Implementation Engineer will be responsible for building and validating servers. In addition, the engineer is responsible for automating processes and providing Pico and our clients with secure and stable systems infrastructure. Platform Implementation Engineers may also be called on to investigate and resolve server problems. This is a customer-facing role, with individual responsibility for delivering quality service, supporting our client base and providing excellent customer service.

The ideal candidate has a solid foundation in Red Hat Linux operating systems, virtual machine technologies (KVM, Hyper-V, Nutanix, VMWare ESXi), server hardware from industry leaders such as HPE or Dell EMC, bash, and Ansible. The candidate should be familiar with ITIL (or comparable) incident response, problem management and change management procedures. Must be comfortable working with Microsoft Windows Server and Active Directory.

Responsibilities and duties (including but not limited to)

• Perform server builds from scratch based on client requirements using Red Hat Satellite, Ansible
• Perform server end-of-support OS rebuilds / upgrades, ESXi upgrades and firmware updates as required for stability and security.
• Use scripts, Ansible and automation to support deployment and maintenance of applications and system settings.
• Provide tertiary expertise in troubleshooting, diagnosing and resolving server related issues for client systems.
• Deliver an outstanding level of service to Pico’s customer base.
• Collaborate with vendors, market participants, and financial exchanges as needed to support customer requirements
• Create necessary technical and system documentation including diagrams, flowcharts, and scheduled reporting.
• Collaborate with Platform Operations, Implementation and Engineering to improve efficiency and manageability.

Education, Skills, and background (incl. Education and Experience Requirements)

• Computer Science, Information Systems, comparable degrees, or equivalent work experience
• 4 - 8 years of experience in building, provisioning and supporting servers in financial industry
• At least 4 years of solid experience in building, provisioning physical and logical servers
• Experience in a financial industry preferred.
• Experience with Red Hat Enterprise Linux and Microsoft Windows.
• Experience with Red Hat Satellite.
• Experience with building bare metal servers and virtual machine technologies (KVM, Hyper-V, Nutanix, VMWare ESXi).
• Experience with HPE and Dell hardware and relevant systems management software.
• Experience scripting in Bash, Ansible and Python
• Experience with Infrastructure as Code (IaC) tools like Ansible to automate deployment, provisioning and configuration ensuring consistency
• Experience in creating detailed deployment documents, runbooks and architectural diagrams and conduct knowledge transfer sessions for internal teams
• Experience with CI/CD pipeline management using Gitlab
• Strong network server-side network skills with an understanding of IP routing, TCP/IP, multicast, DNS, NTP and PTP.
• Strong client-interaction communication and customer service skills

Working hours

Rotating shift pattern

Shift 1

Working days Tuesday to Saturday

Working hours (Weekdays) 14:30 IST to 23:30 IST

Working hours (Saturday) 13:30 IST to 22:30 IST

Shift 2

Working days Tuesday to Saturday

Working hours (Weekdays) 07:30 IST to 16:30 IST

Working hours (Saturday) 06:30 IST to 15:30 IST

Working Arrangements

The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions / geographies including but not limited to EMEA, USA and APAC). The role will require the engineer to work from Tuesday to Saturday week (Sunday and Monday being the weekly off days). This role may occasionally include on-call support as necessary.

IMPORTANT DATA PRIVACY INFORMATION:

This position is available with PICO TECHNOLOGY INDIA PRIVATE LIMITED. The controller of your personal data will be PICO TECHNOLOGY INDIA PRIVATE LIMITED.

For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here.

Be a part of Pico Family

Pico is an equal opportunity employer. Pico does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at Pico are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.