Payment and Refund Policy

1. Payments

The subscription price and duration are displayed on the payment page.

Access is activated automatically after successful payment.

2. Automatic renewal

The subscription renews automatically if you consented at checkout. The terms of automatic charging — amount, frequency, and how to turn it off — are shown next to the payment button before you press it.

The charge is made from the saved payment method one day before the paid period ends. The amount equals the price of the selected plan and the frequency equals its duration.

The Operator does not store card details: the payment provider returns an anonymous identifier of the saved payment method.

3. Refunds

• You may cancel the subscription at any time and get back the price of the unused part of the paid period, less the costs the Operator actually incurred (Article 32 of the Russian Consumer Protection Law).
• If the service was not provided due to the Operator’s fault, you may request a refund.
• If a duplicate charge occurs, you may request a refund of the overpaid amount.

4. Turning off renewal and cancelling

You can cancel the subscription and delete the saved payment method at any time: profile menu, then Manage subscription. That is two taps from anywhere on the site, and contacting support is not required.

These are two separate actions. Turning off renewal stops future charges and keeps the saved payment method so you can turn renewal back on. Deleting the payment method withdraws your consent to use those payment details: after that the Operator may not use them.

In both cases access remains until the end of the paid period. Cancelling alone does not refund money: to get back the price of the unused part of the period, send a request as described in section 5.

5. How to request

To request a refund, write to the support chat on the site: the button in the bottom right corner of any page opens it once you are signed in. Include the payment date and the reason.

You can also email claims@rockethunt.ai with your account email, payment date, and reason.

6. Review timeframe

Requests are reviewed within 10 business days.

Approved refunds are issued to the original payment method.