Business Analyst Junior - Collections | Affirmative for PwD's

About Neon

We want to be an exceptional team – one that builds, supports, and recognizes diverse teams that raise the bar!

We are a fintech company founded by a Brazilian who, dissatisfied with traditional banks, started building a service that would help people in their financial lives in a simple and non-bureaucratic way.

Our goal is to simplify the banking system, and we work with a grand purpose: to create pathways for a better financial life for all Brazilians.

We use technology as an ally to innovate and develop the best solutions for those who are in the game!

Our Challenge

We are developing monitoring and analytics structures in the credit and collections area and are looking for an analytically minded individual to help us with this. In the first few months, the challenge will be to start developing monitoring structures, dashboards, automation, and profile analysis, with in-depth studies on the impact of internal and external actions on monthly results.

What we are looking for

We are looking for a professional with an analytical and pragmatic mindset, with a strong problem-solving and critical thinking ability to autonomously decompose complex problems and formulate hypotheses. Our goal is to identify an individual who can analyze internal data, extract insights from it, and transform them into business opportunities.

Responsibilities

• Monitor collection results and performance metrics, implementing dashboards and automation for these purposes.
• Lead strategies and proposals for credit recovery and engagement with delinquent customers.
• Conduct in-depth data analysis to gain insights into payment behavior and identify new opportunities.
• Evaluate new collection projects, products, and features, providing direct input in the prioritization of roadmaps alongside engineering and product management teams.
• Develop and lead end-to-end collection tests and experiments, from hypothesis generation and experiment design to execution, measurement, and reporting of results.
• Present structured results and theses on credit recovery in leadership forums, ensuring strategic alignment of initiatives.

Requirements

• Strong analytical ability and skill in structuring and solving complex problems using data.
• Initiative, proactivity, and a sense of ownership to identify opportunities and propose action plans.
• Excellent verbal and written communication, with the ability to concisely articulate acquired knowledge.
• Adaptability to different scenarios, changes, and the ability to cross-cover in a small team.
• Ability to build strong relationships with other departments, engaging stakeholders and people in daily work.
• Advanced knowledge of Google Sheets / Excel.
• Solid and practical experience in writing SQL code or equivalent data extraction tools.
• Intellectual curiosity and a desire to learn and use AI tools to improve your work.
• Previous experience in fintech companies or fast-paced technology companies.
• Proficiency in Python as a data analysis tool, including manipulation, processing, and automation of routine tasks.

Advantages

• English proficiency to facilitate communication and increase confidence in leadership forums and meetings.
• Knowledge of applied statistics (hypothesis testing, simple models).

If you become part of Neon, here is what you will find here:

Here at Neon, we support and value our "Neouners", not only with great benefits but also with care for well-being and development!

Caring for your well-being:

• Medical and dental care.
• Meal/food vouchers.
• Life insurance.
• Home office setup credit.
• Gympass: network of gyms and online classes.
• Childcare or babysitting assistance.
• Extended parental leave.
• Open English: lesson packages with exclusive discounts for all Neouners and their dependents.
• Discounts on MBAs and specializations at USP ESALQ.
• Betterfly: well-being platform.
• Alô cafunes: psychological support program.
• Epharma: Discounts of up to 50% on medicines.
• Allya: partnership network for discounts at pharmacies, supermarkets, and more.
• Use of co-working spaces: according to internal policy.

Caring for your career:

• Bi-annual performance and culture assessment cycle.
• Regular feedback and monitoring of your individual development plan.
• Decola: internal hiring program.
• Onflow: internal knowledge network.

Caring for your wallet, using your Neon account (of course!):

• Convenience for receiving salary advances.
• Free cashback.

LGPD at Neon

Neon adheres to a policy of ensuring control and transparency in the processing of data from all individuals, including those interested in joining our team. Information from candidates for open vacancies at Neon during the selection process is processed strictly in accordance with the LGPD.

CNPJ: Neon Pagamentos