Qualifications

• Master’s degree in law, Public Administration, Public Policy, Digital Transformation, or another relevant field.
• Minimum five years of relevant professional experience in digital transformation, public sector reform, product management, service design, policy development, business transformation, or organizational development.
• Demonstrated experience leading complex, cross-functional initiatives involving multiple stakeholders.
• Knowledge or experience in registering and running a business in Armenia is preferred.
• Ability to develop product strategies, future-state service models, transformation roadmaps, and product priorities using research, evidence, and user insights.
• Strong understanding of user-centered design principles and the ability to translate citizen needs into effective digital public services.
• Ability to balance user needs, policy objectives, institutional priorities, legal constraints, and implementation realities while maintaining a clear strategic direction.
• Experience assessing organizational capabilities, business processes, workforce readiness, organizational culture and change requirements to define future-state operating models.
• Strong leadership, facilitation, negotiation and influencing skills, with the ability to build trusted relationships, achieve consensus and lead cross-government initiatives without formal authority.
• Experience defining measurable outcomes, using qualitative and quantitative evidence to support decision-making, and driving continuous improvement through performance monitoring.
• Ability to apply Agile, Lean and iterative delivery principles while working effectively with multidisciplinary and multi-stakeholder teams.
• Excellent written and verbal communication skills, including the preparation of analytical reports, policy papers, presentations and executive briefings.
• Strong analytical and critical thinking, strategic and outcome orientation, high professional integrity and commitment to delivering public value.
• Excellent written and spoken Armenian and English.
• Knowledge of Russian is an advantage.

How to Apply

Please send your CV to hr@isaa.am, ensuring you mention the position name in the subject line of the email.