Junior IT Support Specialist

Title: Junior IT Support Specialist Location: Head Office - London, SE15 / onsite

The Role

We are seeking a proactive Junior IT Support Specialist to join our team in our Head Office in Peckham, London. This role is integral to maintaining and optimising our IT infrastructure, focusing on in-house tasks such as Intune, Azure, MDM, MaintainX, and calibration software. Configuration of Windows devices with onboarding and offboarding as well as maintenance for compliance. The role offers the opportunity of working with medical systems with NHS and private healthcare solutions across different medical specialties.

Main Duties, but not limited to:

• Intune, Azure, MDM Maintenance: Regularly maintain and optimise Intune, Azure, and Mobile Device Management systems to ensure seamless device management and security.
• License management: Maintain use with Microsoft 365, Adobe, mobile SIMs and other. Periodic audits of these licenses to ensure efficient management.
• MaintainX & Ticketing System: Oversee MaintainX for asset tracking and ticket management, or alternative ticketing systems (SharePoint based or other) for efficient issue resolution and device tracking.
• Onboarding/Offboarding Users & Devices: Manage the onboarding and offboarding process for users and devices, ensuring seamless transitions and access management.
• Remote DICOM Monitor Calibration: Provide specialised maintenance for Radiology's DICOM monitor calibration software to ensure optimal performance via remote management.
• IT Deployment & Automations: Utilise automations for streamlined IT deployment, improving team uptime and efficiency.
• Radiology IT Support: Provide extra support tailored to Radiology's IT needs, ensuring specialised assistance and troubleshooting.
• ISO and CE, CE+ Compliance: The opportunity to work on device compliance with automations to ensure 100% device compliance across all company devices.
• RMM Agent Support: Utilise RMM (Remote Monitoring and Management) tools such as Datto / NinjaOne for remote support on devices, handling ticket-based work efficiently.

Essential

• Demonstrable experience in managing and optimising Intune, Azure, MDM, MaintainX (or similar asset tracking/ticketing systems), and automations in a professional setting.

• Documentation management, user trainings.

• Strong knowledge of MS based cloud applications.

• Proven ability to handle ticket-based tasks using RMM agents for remote support and issue resolution.

• Experience with IT deployment strategies to improve system uptime and efficiency. Excellent problem-solving skills, with the ability to prioritise tasks and work efficiently.

• NHS / clinical app related software experience is desirable.

• Certification involvement: ISO27001, 9001, 14001, CE, CE+ is desirable.

• IT experience of 1-4 years

• Opportunities for professional development and growth

• Collaborative and supportive work environment

• EAP (Employee Assistance Programme)

• 20 days of annual leave, in addition to bank holidays (increasing with length of service)

• Access to NHS Discount Scheme