Description
Sber is a major employer in Russia. We have 14 thousand units across the country and development opportunities for every employee.
The team in Simferopol is opening a talent pool for the position of Service Department Head, who will coordinate the provision of high-quality customer service, including the issuance and distribution of bank cards, personnel recruitment organization, employee training, sales development, and improving the level of customer service.
Responsibilities
- Organizes the work of issuing and distributing salary, credit, and social cards.
- Organizes the recruitment, staffing, planning of professional and career development of employees under functional supervision.
- Organizes the post-sales service process for businesses.
- Organizes work and monitors its execution in accordance with the requirements of the Bank of Russia and Sberbank PJSC.
- Organizes the process of concluding and maintaining agreements for crediting social payments to individuals' accounts.
- Participates in the implementation of Internal Control Rules for AML/CFT purposes and performs functions aimed at ensuring compliance with AML/CFT legislation.
- Organizes sales, conclusion, and maintenance of contracts for a bank payment agent.
Requirements
- Use of mentoring
- Knowledge of information systems
- Managing post-sales service processes in accordance with business standards
- Customer interaction
- Knowledge of processes and standards
Conditions
- Stable salary and social support for employees
- Official employment from day one
- Flexible discount on mortgage loans, equal to 1/3 of the Central Bank's key rate
- Favorable lending conditions
- Voluntary Health Insurance (VHI) from day one and preferential insurance for family members
- Free SberPrime+ subscription and discounts on products from partner companies
- Corporate pension program
- Company-funded training: online courses in Sber's Virtual School and the opportunity to obtain a new specialty.
