About the opportunity

We are looking for a dynamic Team Lead to join our KYC QA team to ensure compliance with applicable regulations and relevant company policies related to Anti-Financial Crime. Our target in KYC is to lead and shape the industry by creating a culture of compliance within N26 that authorities, customers and stakeholders can trust. This role is crucial to achieve this goal.

What you'll do:

As Quality Assurance Team Lead, you will support all KYC related control by leading a team of QA Analysts and Associates.

• Coach and empower your team members by inspiring them with a positive attitude, trust and focus.
• Grow your team with the right structure, size, and capabilities by helping to onboard suitable and motivated candidates, and participating in hiring processes as needed. Establish development plans for new and existing team members.
• Review (and where required define) OKRs relevant for your team.
• Participate in the implementation of the strategic roadmap of KYC QA.
• Actively engage in presenting your projects and ideas to the wider organisation.
• Ensure risk awareness in the team and mitigation of risks with relevant action plans.
• Use data to reach SLAs and make forecasts.

What you need to be successful:

Background:

• You have a proven track record of relevant experience in KYC and/or AML.
• Relevant experience (e.g. 1+ years) in leading teams as People Manager, ideally with a focus on coaching, and oversight of QA processes in a KYC context.

Skills:

• Advanced understanding of regulations on Financial Crime, AML, terrorism financing, fraud, KYC.
• You have experience in BPO Vendor Management / Industry.
• You are fluent in English and at least in one other key language (DE, FR, IT, ES).