AI Consultant Engineer (all genders)

Company: NFON AG Location: Pristina, XK Employment Type: Full-time

Your New Role

As an AI Consultant Engineer (all genders), you will be part of a highly qualified team in the field of AI & Innovation, reporting directly to the Executive Vice President AI & Innovation. We are united by deep technical expertise, a shared understanding of innovative solutions, and close, collaborative teamwork – both internally and with external clients.

We work openly, transparently, and with a clear focus on client success. In doing so, we rely on team spirit, mutual support, and respectful, fair cooperation. Your success is achieved not only through technical skills and timely implementation but also through your contribution to this team culture – because the best solutions are created together here.

You will play a central role in the technical consulting and development of individual solutions based on GenAI, chatbots, and voicebots, ensuring their seamless integration into existing systems. Furthermore, you will train users, accompany critical phases such as hypercare, and actively contribute your technical expertise to complex client projects.

The Work You Will Do

• Together with our clients, you will analyze their requirements and develop suitable AI-based solutions for chatbots and voicebots.
• Your excellent programming skills in Python, preferably combined with JavaScript, as well as your experience with software development processes (e.g., Agile, Scrum) will assist you in the technical implementation.
• You will use Prompt Engineering to make our solutions more intelligent and effective.
• You will integrate custom applications into existing client system landscapes – for example, CRM, ERP, or Contact Center systems – using APIs for this purpose (e.g., third-party provider integration).
• You will conduct workshops and training sessions, accompany projects from concept to launch, and provide support in troubleshooting complex support cases.
• As the first point of contact for your client projects, you will work closely with internal and international teams, meticulously document your work, and advise your clients on complex issues.

The Qualifications You Will Need

• You have a university degree in Computer Science, preferably with a specialization in Artificial Intelligence (AI). Alternatively, you have a corresponding qualification or experience.
• You are proficient in programming with Python, preferably also with JavaScript, and have a deep understanding of current AI topics (LLM, function calling, RAG, Text-to-Speech, Speech-to-Text).
• You have experience in technical customer support and strong consulting skills.
• You possess knowledge of modern software development processes and tools, including Git, debugging, testing, and documentation.
• You utilize Prompt Engineering to enhance the efficiency and accuracy of AI-powered applications.
• You work in a structured manner, analyze client requirements with a solution-oriented approach, and consult your clients as a partner on equal footing.
• You are fluent in German (C1 level or native) and English.
• Knowledge in the field of telecommunications (e.g., PBX, Contact Center systems, UCaaS, SIP, VoIP, NGN) will be an advantage.

What We Can Offer You

• Enjoy a fair and adequate salary.
• Comprehensive health insurance for you and your family.
• Benefit from 22 days of vacation – more than the statutory minimum.
• The option to work from home up to 2 days per week.
• Work remotely from anywhere in the world for up to 20 days a year.
• Work in a comfortable, modern office with high-quality equipment.
• Choose your preferred work device – Mac or Windows.
• We cover e-learning courses to support your professional development.
• We are certified as a “family-conscious company” and support a healthy balance between work, family, and personal life.
• Become part of a flexible organization where your ideas matter and you have the opportunity to take on responsibility.