IT Operations Specialist

Figure is an artificial intelligence and robotics company that develops autonomous general-purpose humanoid robots. The company's goal is to release human-level intelligent humanoid robots. Their robots are designed to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, California. Figure is an artificial intelligence and robotics company that develops autonomous general-purpose humanoid robots. The company's goal is to release human-level intelligent humanoid robots. Their robots are designed to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, California, and the company is opening its first data center in Mexico City.

As an IT Coordinator (Coordinador/a de TI), you will be responsible for the IT infrastructure of our unit in São Paulo: user support, device fleet management, and office network, all of which will be built from scratch and managed autonomously, in coordination with Figure's IT team in the USA. You will be one of the first employees in Brazil, supporting a team that will grow to over 100 people.

This position is full-time and requires an in-office presence at our Mexico City unit.

Responsibilities

• Lead user support: onboarding and offboarding, account management, troubleshooting, and peripheral device support.
• Manage a fleet of 50–100 Apple devices: provisioning, MDM enrollment, updates, lifecycle management, and inventory.
• Administer Google Workspace accounts, groups, and access in coordination with HQ IT.
• Manage office network and connectivity (Wi-Fi, switches, vendor interaction, and issue escalation) with support from service providers.
• Set up conference rooms, printers, and common equipment for the new unit.
• Develop and document IT processes, standards, and inventory from scratch.
• Plan for growth: procurement, capacity, and support model as the team scales.

Requirements

• 4+ years of IT support or IT operations experience, including experience as the primary or sole IT owner for a unit or office.
• Hands-on experience with macOS and Apple device management (MDM tools like Jamf, Kandji, or Mosyle).
• Experience administering Google Workspace.
• Strong knowledge of office networks (Wi-Fi, DHCP, VLANs, and vendor management).
• Professional English proficiency (daily interaction with the IT team in the USA).

Nice to have

• Experience opening a new office or scaling IT in a fast-growing company.
• Basic scripting or automation skills for device configuration.

Compensation

• Base salary: MXN 45,000 to MXN 55,000
• Benefits: Compensation beyond statutory