Medior Managed Services Engineer (Service Desk)

Briefly

At Reliance, we know that quality IT solutions only have real value when users can rely on them. As a Medior Managed Services Engineer, you are an experienced professional who earns that trust every day. You independently resolve more complex incidents, take responsibility for client environments, and are a reliable partner for your colleagues. Working from our Amsterdam head office, you will be part of a competent team that creates stable, secure, and future-proof environments for clients who count on personal attention and technical depth.

What will you be doing?

You will be part of the Managed Services control center: a compact team of engineers and a coordinator who remotely manage client office automation. Within this team, you will hold a connecting position: you will be the escalation point for first-line requests that require more depth, and you will work independently on second and third-line issues. At the same time, you will proactively engage with senior engineers and the coordinator when needed for architectural solutions or complex projects.

In addition to support, you will actively participate in management, monitoring, security services, and projects. You will independently carry out migrations and upgrades, share your knowledge with junior colleagues, and contribute to the continuous improvement of our service. No day is the same – and you will continue to develop technically and personally, moving towards a senior engineer or specialist role.

What exactly will you be doing:

• Independently resolving more complex incidents and malfunctions, and acting as an escalation point for your first-line colleagues.
• Managing and monitoring servers (on-premises and cloud), workstations, and network equipment for multiple clients.
• Daily working with and taking responsibility for Microsoft 365, Windows Server, and Windows 10/11 environments.
• Implementing and developing managed security services to protect client data and applications.
• Independently preparing and executing migrations, upgrades, and improvements for clients.
• Actively participating in projects within Managed Services and infrastructure.
• Mentoring junior colleagues, sharing knowledge, and contributing to discussions about improvements in management, tools, and processes.
• Collaborating with colleagues from the control center to provide fast and high-quality assistance to clients.
• Working within established service hours: 08:00–16:30 or 09:30–18:00.

This is you

We are looking for an experienced engineer who takes ownership of the stability of client environments and recognizes themselves in the role of a "pillar" for the team. You work independently, think ahead, and know when to tackle a task and when to escalate it. You feel comfortable in an MSP (Managed Service Provider) environment where technology, collaboration, and reliability go hand in hand, and you enjoy helping junior colleagues grow.

• Completed MBO-4 or HBO education in IT.
• 3–5 years of relevant experience as a System Administrator, Support Engineer, or Managed Services Engineer, preferably within an MSP environment.
• Demonstrable hands-on experience with Microsoft 365, Windows Server, and Windows 10/11.
• Experience with Azure and knowledge of Microsoft Defender for Business, Lighthouse, and Endpoint Manager.
• Experience with Datto and/or Autotask is a big plus.
• You are capable of independently taking on migrations and small projects and successfully completing them.
• Service-oriented, with strong communication skills and the ability to clearly explain technical matters to clients and colleagues.
• You enjoy sharing knowledge and are willing to mentor junior colleagues.
• Flexible, no "9 to 5" mentality, and willing to work in shifts.

We offer

• A salary that matches your Medior level and experience.
• A laptop and phone for quality and flexible work.
• A contract for 32/40 hours per week.
• 25 vacation days for full-time employment plus one volunteer day.
• An annual training budget with opportunities for certifications (including Microsoft, VMware, Networking, ITIL).
• A social expenses budget of €20 per month via Alleo.
• Working from our office in Amsterdam with the possibility of hybrid working.
• A high degree of autonomy and trust in organizing your work.
• A clear career path towards Senior Engineer or Specialist, including mentorship and a development plan.
• A close-knit team where collaboration, craftsmanship, and customer focus are central.