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Customer.io
6 months ago
245,000 – 276,000 USD
per year
Grade
Principal
Experience
from 10 years
Work format
Remote
English level
B2, upper-intermediate
An email or a Telegram message to the recruiter
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Hi, my name is Matt Wensing, VP of Product & Design at Customer.io, and I'm looking for a Principal Product Designer. Principal Product Designer is the highest individual contributor design role at Customer.io. This person shapes the design vision for the company and influences how design is practiced here — through their own craft, through the standards their work sets, and through the partnerships they build with product and engineering leadership.
Customer.io is in a transformational moment: executing against a strong current product while redesigning what the product is and how it's experienced by a new generation of builders. This role has to straddle both — delivering quality and coherence in what exists today while driving the vision for where things go.
This is not a management role, but it's a leadership role in the fullest sense. Their influence is felt company-wide — in the product, in the culture, and in who we hire.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness.
You have a fully formed point of view on how AI changes what software means — for the people who use it, the people who build it, and the agents that increasingly operate it. You have the conviction to put that view to work across a product and an organization. You lead through clarity and example, give candid feedback that improves the work, and operate with humility and curiosity even outside your own expertise.
Leads through clarity and example, not control. You shape culture through your own practice — not top-down direction
Candid craft feedback. You give feedback that improves the work, even when it's uncomfortable
Humility and curiosity. You operate with openness, especially in areas outside your expertise
Amplifying others. You raise the impact of people across the whole company — not just the design team
Bias for craft. You stay close to the work by choice, and that proximity is how you lead
10+ years of product design experience with a portfolio demonstrating design vision and organizational impact, not just individual craft
Track record of shaping design direction at the company level — influenced what gets built and why, not just how it looks
Designed for developer and builder audiences — CLI, API-first onboarding, or infrastructure-native products
Developed point of view on AI and agentic product design — has shipped AI-native interfaces and can articulate a philosophy on interaction models for agentic and delegated use
Contributed to a design system at the strategic level — shaped what it should be and shouldn't be, and advocated for those decisions over time
Operates with influence without authority — track record of aligning product, engineering, and exec leadership around a design direction without a management title
Has raised the craft bar at an organizational level — through critique culture, standards, and the example others internalize
Executive-level communication — connects design decisions to customer impact, product differentiation, and business outcomes
B2B SaaS depth — understands complex, data-heavy products and has opinions about where the interaction model breaks
We believe in transparency. The starting salary for this role is $245k-$276k USD, depending on experience and subject to market-rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build.
We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks of paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Hi, my name is Matt Wensing, VP of Product & Design at Customer.io, and I'm looking for a Principal Product Designer. Principal Product Designer is the highest individual contributor design role at Customer.io. This person shapes the design vision for the company and influences how design is practiced here — through their own craft, through the standards their work sets, and through the partnerships they build with product and engineering leadership.
Customer.io is in a transformational moment: executing against a strong current product while redesigning what the product is and how it's experienced by a new generation of builders. This role has to straddle both — delivering quality and coherence in what exists today while driving the vision for where things go.
This is not a management role, but it's a leadership role in the fullest sense. Their influence is felt company-wide — in the product, in the culture, and in who we hire.
You have a fully formed point of view on how AI changes what software means — for the people who use it, the people who build it, and the agents that increasingly operate it. You have the conviction to put that view to work across a product and an organization. You lead through clarity and example, give candid feedback that improves the work, and operate with humility and curiosity even outside your own expertise.
We believe in transparency. The starting salary for this role is $245k-$276k USD, depending on experience and subject to market-rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build.
We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks of paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
No gotchas, no trick questions — just a clear, human process designed to help both of us make an informed decision.
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions, please contact .
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.
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