IT Manager

Location: Seoul, Korea

Reporting to: Head of HR Operations

Join the Bear Team!

Bear Robotics, a company aiming to become the ‘world’s best AI-based mobility platform company,’ awaits you to build the future together with the best experts in each field. Bear Robotics currently has over 200 employees worldwide, including the US, Korea, and Japan. We collaborate closely and possess cutting-edge technologies in areas such as building a robot software platform, robot swarm control technology, and cloud management solutions. Starting with server robots, Bear Robotics supplies about 20,000 AI-based robots to over 20 countries worldwide. The recently introduced AMRs (Autonomous Mobile Robots) offer seamless remote solutions for autonomous robot navigation in logistics processes through our proprietary robot traffic management platform. We possess a competitive edge in swarm control technologies, enabling efficient management of up to 1,000 robots in a single space. Bear Robotics received $60 million in investment in 2024 and was subsequently acquired by LG Electronics in May 2025, after LG Electronics acquired a controlling stake through a secondary stock purchase. We invite you to join Bear Robotics, which will expand globally, create numerous innovations, and fully realize its potential.

English resume is mandatory, indicating current/desired salary in the resume is prohibited

[Key Responsibilities]

IT Operations & Execution

• Execute the company-wide IT roadmap and support the annual budget.

Governance & Compliance

• Ensure compliance with established IT information security policies and verify execution (Access Control, Asset Management, Security Guideline Compliance).
• Manage ITGC audit evidence and support reviews.
• Perform practical tasks for maintaining ISO27001 certification and conduct regular security checks.
• Support response to physical security-related inquiries (CCTV, Physical Access Control, etc.).

Identity & Access Management

• Configure and manage SSO & MFA systems, and manage user access rights.
• Manage account lifecycles for onboarding and offboarding processes, and conduct quarterly access rights reviews.

Information Security Practices

• Operate endpoint security tools (MDM/EDR) and manage patch deployment.
• Monitor security logs and perform initial investigation/response to security incidents.
• Manage cloud service/SaaS security (including GitHub access control).

Infrastructure & Network

• Maintain camera equipment and network equipment.

SaaS & System Management

• Operate and provide technical support for core SaaS stacks: Google Workspace, Slack, Jira/Confluence, etc.
• Optimize SaaS configurations and manage the existence of valid licenses.

Service Delivery & Asset Management

• Operate the IT Help Desk and process tickets (SLA adherence).
• Purchase, deploy, and retrieve hardware assets, and manage inventory data.

Documentation

• Update user guides, IT FAQs, and internal Standard Operating Procedures (SOPs).

[Candidate Requirements]

• Over 4 years of IT experience.
• Experience managing endpoints (macOS/Windows) and operating MDM solutions.
• Experience with Google Workspace administration and core collaboration tools (Slack, Jira).
• Basic knowledge of networking (TCP/IP, DHCP, DNS, VPN) and troubleshooting skills.
• High sense of responsibility for performing technical support tasks and effective communication skills.
• Experience with GitHub administration and managing access rights (RBAC).
• Experience managing physical security systems (CCTV, network security, etc.) and end-device security compliance.

[Preferred Candidates]

• Experience supporting ITGC or ISO27001 audits.
• Possess network or security-related certifications.
• Ability to leverage automation scripts (Bash, Python, etc.).
• Experience responding to formal compliance audits (e.g., IPO readiness).

✔️Hiring Process

• Application Submission (Mandatory English Resume Attachment).
• Resume Screening 👉 If Passed - Screening Meeting (Video Conference).
• Interview 👉 Peer Interview (In-person, approx. 2-3 hours) - Management Interview (1 hour).
• Offer Discussion.
• Final Approval.

✔️Key Articles about Bear Robotics

✨ “I left Google, opened a Korean restaurant, and learned how to survive in Silicon Valley.”

✨ Ha Jeong-woo, CEO of Bear Robotics, who received investment from LG: “We will become the world’s No. 1 in AI robotics.”

✨ “The robotics market is now entering the platform era… We will become the industry standard in service and logistics.”

✔️How We Work

🎬 Startup Employees Talking About the Company (👈 Click)

✨Welcome to Bear Robotics✨

• New employee welcome kit distribution.
• Onboarding sessions to ensure a stable start.

✨ We Have GOOD HABITS ✨

We strive to maintain good habits and get rid of bad ones. In order to be better than yesterday!

• We care about each other.
• We think from the other person’s perspective.
• We learn new things.

✨ We Have FUN ✨

We work to be happy. We create a work environment where everyone can enjoy their work.

• Flexible working hours from 8:00 AM to 11:00 AM (8 hours of work).
• Meal allowances provided.
• Unlimited snacks.
• In-house interest clubs organized for colleagues to connect.

✨ We FOCUS on Work ✨

We work efficiently and effectively.

• Support for high-performance laptops, 4K monitors, and peripherals.
• RSU payouts, bonuses.
• Support for English language learning, comprehensive medical check-ups, life event support/leave, parental leave, etc.