QA AI Support Specialist (iGaming)

QA AI Support Specialist (iGaming)

Russian-speaking team Remote Shift schedule 2/2 (day or night shifts)

We are looking for a QA AI Support Specialist to help make customer support faster and better. The main task is to monitor the quality of the AI agent's work, analyze complex user cases, and help improve support processes.

What you will be doing: • Evaluate the quality of the AI agent's responses and identify areas for improvement. • Analyze user dialogues, find errors, and provide recommendations for their correction. • Independently resolve complex and non-standard customer inquiries. • Determine the causes of problems, classify them correctly, forward them to the responsible teams, and monitor their resolution. • De-escalate conflict situations, select optimal wording, and ensure a high level of customer service. • Interact with Support, Product, and Development teams to improve service quality. • Work on a 2/2 shift schedule (day or night shifts).

What is expected: • Experience in Customer Support, QA Support, or AI Support in the iGaming industry. • Practical experience in evaluating the quality of AI assistants or automated support. • Understanding of customer service principles and support operations. • Ability to analyze user inquiries, identify patterns, and suggest improvements. • Proficient written communication, empathy, and the ability to find an approach to clients even in difficult situations. • English language — B1+. • Own computer and stable internet connection.

What is offered: • Fully remote work format. • Stable salary + performance-based bonuses. • Work in an international product company. • Opportunity to participate in the development of AI solutions and directly influence the quality of customer service. • Team support, training, and opportunities for professional growth.