• Monitor and support infrastructure systems across multiple environments.
• Investigate and troubleshoot issues related to servers, networks, databases, applications, and infrastructure services.
• Provide technical support for Linux and Windows Server environments.
• Monitor system performance, availability, and alerts using Zabbix or similar monitoring tools.
• Support and troubleshoot web services such as Apache, Nginx, and IIS.
• Assist with the administration and maintenance of Microsoft SQL Server, MySQL, and PostgreSQL databases.
• Support cloud infrastructure hosted on AWS and Microsoft Azure.
• Assist with deployments, configuration changes, and routine infrastructure operations.
• Work with development and engineering teams to investigate and resolve technical issues.
• Support CI/CD processes using Jenkins, TeamCity, Git, and related tools.
• Work with configuration management and automation tools such as Ansible, Puppet, or similar solutions.
• Follow established procedures for incident investigation, escalation, and resolution.
• Contribute to infrastructure automation and process improvements as technical skills develop.
• Learn and grow into more advanced DevOps and infrastructure responsibilities with support from the team.

Requirements

• 1–2+ years of experience in technical support, system administration, infrastructure operations, or a related technical role.
• Good understanding of Linux and/or Windows Server environments.
• Understanding of TCP/IP networking concepts.
• Experience troubleshooting technical issues involving servers, networks, applications, or services.
• Basic experience with web servers such as Apache, Nginx, or IIS is a plus.
• Basic understanding of databases such as Microsoft SQL Server, MySQL, or PostgreSQL.
• Experience with Zabbix or another monitoring platform is a plus.
• Basic knowledge of cloud platforms such as AWS or Microsoft Azure is a plus.
• Familiarity with Git and CI/CD concepts.
• Familiarity with tools such as Jenkins, TeamCity, Ansible, Puppet, or similar technologies is a plus.
• Basic scripting knowledge, preferably Python, is a plus.
• Strong troubleshooting and problem-solving skills.
• Willingness and ability to learn DevOps, infrastructure, and automation technologies.
• Ability to work independently during shifts while knowing when to escalate issues.
• Good communication and collaboration skills.
• Willingness to work the required rotating 12-hour day/night shift schedule.