Office Manager and IT Operations

BitGo (NYSE: BTGO) is the digital asset infrastructure company delivering custody, wallets, staking, trading, financing, stablecoins, and settlement services from regulated cold storage. Since 2013, BitGo has focused on accelerating the transition of the financial system to a digital asset economy. BitGo maintains a global presence and multiple regulated entities, including BitGo Bank & Trust, National Association, the first federally chartered digital asset trust bank owned by a publicly traded company. Today, BitGo serves thousands of institutions, including many of the industry's top brands, financial institutions, exchanges, and platforms, and millions of investors worldwide.

We are seeking an energetic, detail oriented and hands on professional to lead office operations while providing light IT support for our Dubai office. This is a fully onsite role that blends workplace experience, facilities management and first line technical support. The ideal candidate is highly organized, service oriented and comfortable troubleshooting basic technical issues while creating a world class workplace environment.

Responsibilities

Office Operations and Workplace Experience

• Manage all administrative and general office needs
• Order and stock supplies and snacks and manage the lunch program to support daily workplace needs
• Oversee local vendors and contractors and ensure service levels are maintained
• Serve as the primary contact between the company and building management and ensure all facility needs are met
• Partner with Executive Assistants and leadership on event planning including social events, external events, holiday celebrations and offsite retreats
• Work closely with HR and People Operations on local perks and benefits programs
• Greet visitors and provide a warm and professional experience
• Ensure compliance with workplace safety requirements
• Promote a positive office culture and foster engagement and collaboration
• Support AV setup and meeting room functionality

IT Support

• Serve as first line IT support for staff including hardware, software, WiFi, printers, email and video conferencing tools
• Handle employee onboarding and offboarding IT setup including account provisioning, permissions, device setup and equipment collection
• Maintain IT asset inventory and track company devices and equipment
• Coordinate with external IT vendors or MSPs and escalate complex technical issues as needed
• Support basic security practices including MFA setup, access control and device encryption
• Maintain IT documentation and simple troubleshooting guides
• Provide basic macOS troubleshooting and hands on technical support

Business Operations

• Prepare payment instructions for approval and maintain supporting documentation for reconciliation with Finance
• Retrieve corporate records, invoices, and bank documentation in support of statutory audit and regulatory requests
• Serve as primary liaison with the corporate secretary on statutory filings, DWTC lodgements, board and shareholder resolutions, and register/officer changes

Requirements

• 5+ years of relevant office operations, facilities or workplace management experience
• Basic IT support experience in a professional environment
• Familiarity with macOS and common workplace tools and platforms
• Experience working with property management teams
• Strong customer service and hospitality mindset
• Detail oriented problem solver with strong organizational and documentation skills
• Strong project management skills
• Ability to work autonomously while collaborating effectively with cross functional teams
• Comfortable communicating with and supporting leadership stakeholder
• Innovative mindset with enthusiasm for new ideas and technologies

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.

Benefits

• Competitive base salary, bonus and stock options
• 100% company paid health insurance for employee and dependents
• Fully sponsored work visas
• Great colleagues and inspiring startup environment

Benefits may vary based on location

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you’ll be able to look back and say you were part of the team that transformed investing.