Manager Solutions Engineering (w/m/d)

WHO WE ARE

We at Wire provide secure communication for governments, defense organizations, and regulated companies across Europe. We contributed to the development of Messaging Layer Security (MLS) and are today among the pioneers in its productive, large-scale application, ensuring end-to-end encryption for messages, calls, and file sharing. Our Government Edition has BSI approval for VS-NfD level communication within the approved scope.

GENERAL INFORMATION

We are excited to offer an interesting position for a Solutions Engineering Manager. If you love building high-performing technical teams, developing customer-centric solutions, and translating technical capabilities into commercial success, this role might be for you. You will lead our Solutions Engineering function, with a strong focus on leadership, technical and commercial excellence, solution design, and Proofs of Value. In doing so, you will ensure customers understand how Wire meets their business, security, and operational requirements.

For us, collaboration, innovation, and a clear customer focus are important. If operational excellence and real customer impact are as important to you as they are to us, we would be delighted to hear from you.

• Employment Type: Permanent
• Experience: Minimum 7 years in Solutions Engineering, Sales Engineering, Technical Presales, or similar customer-facing technical roles, including team leadership experience.
• Working Hours: 40 hours per week
• Location: Office in Berlin or remote within Germany
• Travel: Willingness to travel as required for customer meetings, management offsites, and team events.
• Reporting to: Head of Service Delivery and Customer Operations
• Languages: Fluent in German and English.
• Desired Start Date: As soon as possible

YOUR RESPONSIBILITIES AT WIRE

As a technically savvy, commercially minded, and people-oriented leader, you will be responsible for the day-to-day operations and further development of the Solutions Engineering function: your team’s performance, technical engagement along the sales pipeline, and the quality of the solutions we deliver to public sector and critical infrastructure organizations in the German, French, and international markets.

Your main goal: to build a scalable Solutions Engineering function that transforms customer requirements into compelling solutions, demonstrates measurable business value, and drives commercial success.

Your responsibilities

• You will lead Solutions Engineers in a disciplinary manner, setting goals, conducting performance reviews, fostering career development, and providing ongoing mentorship, while also growing their technical and commercial skills. In doing so, you will set high standards for solution design, customer engagement, and collaboration.
• You will be responsible for the team’s daily operations, ensuring clarity on sales pipeline, priorities, workload, responsibilities, and technical solutions, and reporting on sales pipeline coverage, team throughput, Proof of Value outcomes, technical blockers, and improvement priorities.
• In collaboration with Sales, Marketing, Product Management, Development, and customers, you will analyze requirements and use cases, validate fit with Wire products, and design tailored solutions. Throughout the sales cycle, you will align business, technical, security, and functional requirements, and document assumptions, dependencies, and product gaps.
• You will lead complex technical discussions on Wire’s technology, security, features, deployment, and integration, directly accompany strategic customer projects, build trust, and act as a senior escalation point for technical issues.
• You will define and continuously improve the Proof of Value (PoV) processes with agreed scope, measurable success criteria, clear responsibilities, and a defined path to commercial decision, and manage the creation of Proofs of Concept, prototypes, and demonstrations.
• In collaboration with Sales, you will qualify opportunities using MEDDPPIC and Value-Based Selling, assess technical feasibility, proactively identify risks, and articulate incremental value for our customers' goals through ROI analysis and business cases.
• You will be responsible for the quality and consistency of technical contributions to RFPs and RFIs, customer documentation, solution proposals, and training materials, setting standards, reusing assets and team procedures, and driving continuous process improvement within Solutions Engineering.
• You will ensure a clean handover of projects to Service Delivery with aligned requirements, solution scope, technical commitments, and open risks.
• You will monitor industry trends, competitive solutions, and Wire’s product evolution, translating customer feedback and market intelligence into clear input for Product Management and, together with Marketing, sharing customer success stories.
• Together with your manager, you will define the strategic goals for the Solutions Engineering function.

YOUR PROFILE

• Languages: Fluent in German and English.
• Experience: Minimum 7 years in Solutions Engineering, Sales Engineering, Technical Presales, or similar customer-facing technical roles within technology, SaaS, cybersecurity, or enterprise software companies.
• Leadership Experience: Proven track record of team leadership, including people management, performance management, mentoring, and career development.
• Solution Design & Technical Expertise: Deep experience in translating customer requirements into viable technical solutions and the ability to negotiate enterprise software, security, integrations, and both cloud and on-premises deployment models.
• Customer & Market Understanding: Experience working with public sector, critical infrastructure, or similar security-sensitive organizations, understanding complex stakeholder environments and procurement processes.
• Commercial Acumen: Experience with MEDDPPIC or similar qualification methodologies, as well as Value-Based Selling principles to link technical capabilities to business outcomes.
• Proof of Value: Proven experience in designing and executing Proofs of Value, Proofs of Concept, prototypes, and demonstrations with clear success criteria and outcomes supporting commercial decision-making.
• Operational Excellence: Experience in building and refining Solutions Engineering processes, such as sales pipeline prioritization, throughput planning, documentation standards, technical enablement, and reporting.
• RFP/RFI & Documentation: Demonstrated ability to create and validate clear, accurate technical proposals, responses to inquiries, and customer documentation.
• Stakeholder Management: Proven ability to effectively engage and influence technical and non-technical stakeholders at all levels.
• Communication: Excellent written and verbal communication skills. You can clearly articulate complex technical topics, negotiate at a senior client level, and confidently manage escalations.
• Flexibility: Willingness to travel as required for customer meetings, management offsites, and team events.

WHY WIRE?

• Be part of a proven company with over 1,000 customers and take Wire to a leading position in the global market.
• 30 days of vacation to allow for well-deserved rest and maintain a healthy work-life balance.
• Competitive salary and bonus structure that recognizes your contributions and success.
• We invest in your professional development – with an annual training budget and access to top-tier learning resources.
• A beautiful office in the heart of Berlin and a hybrid work model offering flexibility and face-to-face interaction.
• Urban Sports Club membership to help you stay fit and maintain your mental and physical well-being.
• Enjoy fresh office breakfast, daily fruit, snacks, free non-alcoholic beverages, and premium coffee.
• Become part of an inclusive team where diversity, equality, and collaboration are valued.
• Wire is an equal opportunity employer and does not discriminate on the basis of gender, marital status, lifestyle, sexual orientation, religion, age, disability, or origin.

CONTACT

If you want to make a difference and contribute to the success of Wire’s customers, we would be delighted to hear from you! We look forward to welcoming you to our team.