Production Operations Engineer 3

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

Production Operations Engineer 3 – P3 (ProdOps / SRE)

Location: Bangalore – Hybrid
Experience: 5–8 years
Shift: 24/7 Rotational shifts (Including Night Shifts & Weekend On-Call)

About the Role

The Production Operations Engineer will support and stabilize large-scale production systems with a focus on incident management, monitoring, site reliability, and customer-facing communications. This is a hands-on role requiring ownership of critical production issues in a 24/7 environment.

Key Responsibilities

• Own and manage Critical and High production incidents end-to-end.
• Participate in SWARM / Tech Bridge calls and lead incidents during assigned shifts.
• Improve MTTR, MTTA, alert quality, and operational stability.
• Perform root cause analysis (RCA) and drive corrective actions.
• Monitor production systems and proactively detect issues.
• Automate operational tasks using Go, Python, Shell, or Perl.
• Maintain dashboards, alerts, runbooks, and SOPs.
• Handle customer-facing communications during incidents.
• Coordinate with Engineering, Product, CloudOps, and Support teams.
• Guide junior engineers and support shift handovers.
• Lead automation initiatives to reduce toil and manual intervention.
• Write and review operational automation using Go / Python / Shell / Perl.
• Act as a technical reviewer for reliability-critical changes.
• Influence architecture decisions with operability and reliability in mind.
• Own and standardize runbooks, SOPs, and disaster recovery processes.

Leadership & Mentorship

• Provide technical leadership and mentorship to ProdOps engineers.
• Guide shift teams during complex situations.
• Support onboarding, training, and upskilling of team members.
• Drive operational maturity across the team.

Tech Stack & Expertise

Required Technologies

• Containers & Orchestration: Docker, Kubernetes, Helm
• Cloud Platforms: AWS / GCP / Azure
• Infrastructure as Code: Terraform
• CI/CD: Jenkins, Harness, GitHub Actions, ArgoCD, GitLab CI
• Monitoring & Observability: Prometheus, Grafana, ELK, Datadog, New Relic, Loki
• Version Control: Git, GitHub, GitLab
• Scripting: Go or Python or Shell or Perl

Qualifications

• 6+ years of experience in Production Operations, SRE, or Cloud Reliability roles.
• Proven experience leading major production incidents in customer-facing systems.
• Strong background in distributed systems, Kubernetes, and cloud environments.
• Experience mentoring engineers and driving reliability initiatives.
• Excellent written and verbal communication skills.

What We Offer

• An opportunity to be part of a dynamic and innovative team.
• Inclusive and collaborative work environment.
• Continuous learning and professional development opportunities.
• Exposure to large-scale and customer-critical systems.

Black Duck is an equal opportunity employer. We consider all applicants for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, disability, sexual orientation, veteran or military service status, or any other characteristic protected by applicable law. Black Duck complies with all applicable laws prohibiting employment discrimination in every jurisdiction where it operates and provides reasonable accommodations to individuals with disabilities in accordance with applicable law.