Senior Project Manager

As a Program Manager in CloudNation's People & Process Office, you will be responsible for managing complex cloud and AI programs. You will ensure delivery predictability, robust governance, and measurable business outcomes. Working closely with the Customer Lead, who is responsible for client strategy and value creation, you will be accountable for execution, planning, risk management, and operational excellence at the team, project, and platform level.

You will drive scalable service delivery, support strategic initiatives like Cloud Centre of Excellence (CCoE), and leverage AI to further enhance program management and delivery.

Success will be measured by delivery robustness, effective stakeholder management, transparency, risk control, and continuous improvement within cloud and AI programs.

• Lead strategic cloud and AI programs, ensuring successful delivery, robust governance, and demonstrable business outcomes.
• Translate client objectives into actionable plans, roadmaps, budgets, and delivery priorities.
• Build and maintain trusted advisor relationships with client stakeholders, including senior leadership and board members.
• Drive AI-powered delivery by integrating Responsible AI, compliance, and operational excellence into the delivery process.
• Collaborate closely with Customer Leads to align strategy, delivery, and governance.
• Identify growth opportunities and drive adoption of CloudNation's strategic offerings, such as Cloud Centre of Excellence (CCoE).
• Ensure clear reporting, effective risk management, and continuous improvement for programs and teams.
• Connect with the 6D Delivery Model

Discover Collaborate with Business Relationship Managers and clients to understand objectives, motivations, and challenges, including areas where AI can deliver tangible value.

Define Establish clear program objectives, scope, timelines, and success criteria, aligned with strategic priorities, and for AI initiatives, with data maturity levels and compliance requirements.

Design Guide teams in shaping solutions using frameworks like Azure CAF & Enterprise-Scale and AWS Well-Architected Framework, integrating Responsible AI where applicable.

Develop Oversee high-quality and agile delivery (Agile or Waterfall), including checkpoints and quality gates for AI/ML development projects.

Deploy Lead the adoption and handover of outcomes, including CCoE initiatives and production readiness (including MLOps for AI solutions).

Continuous Delivery Support clients in operationalizing outcomes, co-owning with the Customer Lead the management and oversight of continuous improvement and value creation.

Minimum Qualifications:

• Minimum of 5 years of experience leading complex cloud projects, including multi-team management, budget oversight, and executive stakeholder management.
• Proven experience leading complex, multi-team programs, including the implementation of offerings like Cloud Centre of Excellence (CCoE).
• Significant experience managing delivery in multi-cloud environments (Azure and AWS), including Azure CAF / Enterprise-Scale and AWS Well-Architected Framework.
• Experience with AI and/or Data programs, including Responsible AI, regulatory compliance (e.g., EU AI Act), and MLOps lifecycle.
• Demonstrates support for AI-driven work, e.g., by utilizing AI agents like Claude or Claude Code, and champions this approach within teams.
• Strong expectation management skills, with the ability to bring structure and calm to complex, evolving environments.
• Excellent C-level stakeholder management skills, with a confident command of managing risks, dependencies, and budgets.
• Ability to independently manage the administrative aspects of program management, including project setup, planning, and billing.