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Figure
São Paulo, Brazil3 months ago
9,000 – 13,000 BRL
per month
Grade
Senior
Experience
4-8 years
Work format
Onsite
Employment
Full-time
English level
B2, upper-intermediate
An email or a Telegram message to the recruiter
Figure is a company that develops general-purpose autonomous humanoid robots using AI. The company's goal is to release humanoid robots with human-level intelligence. Their robots are designed to perform various tasks in the domestic and commercial markets. Figure's headquarters are located in San Jose, California.
Figure is a company that develops general-purpose autonomous humanoid robots using AI. The company's goal is to release humanoid robots with human-level intelligence. Their robots are designed to perform various tasks in the domestic and commercial markets. Figure's headquarters are located in San Jose, California, and the company is building its first data processing unit in Brazil.
You will be one of the first employees hired in Brazil.
As an IT Operations Specialist, you will be responsible for IT in our São Paulo unit: user support, device management, and office network infrastructure — all from scratch and with a high degree of autonomy, in coordination with the Figure IT team in the USA.
Provide user support: onboarding and offboarding (hiring and terminating employees), account management, issue resolution (diagnostics and troubleshooting), and peripheral device support
Manage Apple device fleet: provisioning, MDM (Mobile Device Management) enrollment, updates, lifecycle management, and asset tracking
Administer Google Workspace accounts, groups, and accesses in coordination with the parent company's (HQ) IT team
Manage office network and connectivity (Wi-Fi, switches, interaction and issue escalation with ISPs) with support from service providers
Set up conference rooms, printers, and general equipment in the new unit
Plan for scaling: procurement, capacity, and support model as the team grows
4-8 years of experience in support or IT operations, including experience as the primary or sole IT responsible for a unit or office
Hands-on experience with macOS and Apple device management (MDM tools like Jamf, Kandji, or Mosyle)
Experience administering Google Workspace
Deep knowledge of office networks (Wi-Fi, DHCP, VLANs, and vendor management)
Professional-level English (daily work with the IT team in the USA)
Experience opening a new office or scaling IT in a fast-growing company
Basic scripting or automation for device setup
This is a full-time, permanent position requiring in-office presence at our São Paulo unit.
Base salary: R$9,000 to R$13,000 per month
Benefits: transportation pass, meal, and health insurance
Figure is a company that develops general-purpose autonomous humanoid robots using AI. The company's goal is to release humanoid robots with human-level intelligence. Their robots are designed to perform various tasks in the domestic and commercial markets. Figure's headquarters are located in San Jose, California.
Figure is a company that develops general-purpose autonomous humanoid robots using AI. The company's goal is to release humanoid robots with human-level intelligence. Their robots are designed to perform various tasks in the domestic and commercial markets. Figure's headquarters are located in San Jose, California, and the company is building its first data processing unit in Brazil.
As an IT Operations Specialist, you will be responsible for IT in our São Paulo unit: user support, device management, and office network infrastructure — all from scratch and with a high degree of autonomy, in coordination with the Figure IT team in the USA. You will be one of the first employees hired in Brazil.
This is a full-time, permanent position requiring in-office presence at our São Paulo unit.
Responsibilities
Provide user support: onboarding and offboarding (hiring and terminating employees), account management, issue resolution (diagnostics and troubleshooting), and peripheral device support.
Manage Apple device fleet: provisioning, MDM (Mobile Device Management) enrollment, updates, lifecycle management, and asset tracking.
Administer Google Workspace accounts, groups, and accesses in coordination with the parent company's (HQ) IT team.
Manage office network and connectivity (Wi-Fi, switches, interaction and issue escalation with ISPs) with support from service providers.
Set up conference rooms, printers, and general equipment in the new unit.
Plan for scaling: procurement, capacity, and support model as the team grows.
Requirements
4-8 years of experience in support or IT operations, including experience as the primary or sole IT responsible for a unit or office.
Hands-on experience with macOS and Apple device management (MDM tools like Jamf, Kandji, or Mosyle).
Experience administering Google Workspace.
Deep knowledge of office networks (Wi-Fi, DHCP, VLANs, and vendor management).
Professional-level English (daily work with the IT team in the USA).
Advantages
Experience opening a new office or scaling IT in a fast-growing company.
Basic scripting or automation for device setup.
Compensation
Base salary: R$9,000 to R$13,000 per month
Benefits: transportation pass, meal, and health insurance
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