Senior Quality Assurance (QA) - Telemarketing

Title: Senior Quality Assurance (QA) - Telemarketing Location: onsite / Jakarta Selatan / Indonesia

We are a world-leading smart mobility SaaS tech company with almost 2,300,000 active users and were looking for a Quality Assurance for Telemarketing to join our team. Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility:

• Assess and rate inbound and outbound "sales" calls according to company quality standards.
• Collaborate with Team Lead and Trainer to communicate above standards results to agents and supervises them on a daily basis.
• Provide concise feedback with advisable reply and valuable action plan.
• Consolidate sales agents' QA scores and draft daily, weekly and monthly report.
• Provide consolidated feedback to managers and supervisors on a daily and weekly basis.

Requirements:

• Diploma or Bachelors Degree Holder.
• Strong background in Sales/Telemarketing call audits, assessing and rating inbound and outbound calls according to company quality standards.
• Owns a deep understanding on Sales Metrics, Model and Structures.
• At least 5 years of experience in auditing sales calls and coaching agents.
• Fluent in English is a must
• Attention to Detail
• Analytical Skills
• Coaching Skills
• Listening Skills and is Objective