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NCC Group
Taguig, Philippines
Grade
Senior
Experience
5-10 years
Work Format
Hybrid
English Level
B2 - Upper-Intermediate
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Title: Service Delivery Manager (Japanese) Location: PHL Manila / hybrid
Position Title: Service Delivery Manager Location: Taguig City, Metro Manila – 2 days per week onsite
Role Purpose The purpose of the role is to maximize business impact by maximizing customer loyalty. Key KPI’s are NRR and GRR highlighting the retention and upsell for each client and NPS for client satisfaction. The Senior SDM focusses on a set of high impact customers, including a significant number of Gold accounts. Supreme customer satisfaction is your goal. Most conflicts with customers can be solved independently. An excellent relationship with business teams to support customers, is in place.
Next to this, maximum impact is made within Fox-IT/NCC by initiating, leading and implementing impactful innovations within the team or near the team, independently. You are an example when it comes to company values and you proactively help the team to reach higher level of professionalism, by coaching junior and medior SDMs, you deliver impactful contributions to team discussions.
This is the next step after Medior. Becoming a senior usually requires between 5-10 years of experience, but that’s not all. You have thorough knowledge of your work field of expertise and its markets, products and/or services. You’re very capable of dealing with challenging stakeholders, difficult conversations and complex tasks/responsibilities. Tasks are typically on an operational and tactical level and focused on medium term;
Summary
What we are looking for in you
Ways of working
Our company At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.
Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support.
Come join us?
What do we offer in return? We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:
So, what’s next? If this sounds like the right opportunity for you, then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. Alternatively send your details to recruiter contact.
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