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Company: Coherent Solutions Location: Bulgaria; Georgia; Lithuania; Mexico; Moldova; Poland Employment type: B2B, Regular Employment
Intradiem is the market leader in contact center robotic process automation (RPA). The patented platform delivers a proven approach for automating current manual management processes. Through automation, Intradiem enables contact centers to effectively reduce costs and increase employee engagement in industries including financial services, telecommunications, insurance, and healthcare.
Intradiem is the only contact center automation solution that dramatically increases the business call center’s efficiency while improving both agent engagement and the customer experience. Their powerful technology acts as an automated manager for contact center agents with rules that are triggered in real-time by their customers' actual service level conditions. The result is increased productivity and a highly measurable return on investment, with typically a 2x payback in the first year and a 3-5x return in subsequent years. Intradiem is powering over 1 billion automated actions annually and has saved our customers over $140 million in the past 2 years, all while improving agent engagement and the end-customer experience.
Intradiem is investing heavily in its platforms. They have engaged Coherent Solutions as a strategic partner to double their development capacity to continue to build their platform.
The DevOps Deployment Engineer will be responsible for installing and upgrading Intradiem’s application in a hosted environment. The role is part of a team of technical experts that runs and manages application and infrastructure operations for the Company’s clients. Environments are technically sophisticated, and the DevOps Deployment Engineer will work the Agile Deployment Methodology, custom and commercial tools that are used to manage the environment, automation technologies, monitoring, alerting, and others.
Skills: Amazon