Senior ServiceNow Developer

Location: Bengaluru, in
Department: Services Reliability Group
Experience: Mid-Senior Level

Company Description

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’re an award-winning employer reflecting how our employees are at the very heart of what we do:

• UK & Ireland's premier AWS, Microsoft & Oracle partner
• 3300+ strong, €350/£300m revenue business
• 10+ years as a Great Place to Work in Ireland & UK
• Best Workplace for Women in the UK & Ireland by GPTW
• Best Workplace for Wellbeing in the UK by GPTW

We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!

Job Description

Here at Version 1, we are currently recruiting for a ServiceNow Developer to join our thriving managed service practice. If you want to be involved in delivering value, innovation, and excellence with our customers, we would love to hear from you.

ASPIRE is Version 1 managed service framework that is currently transforming the way our customers consume services. The framework is continually evolving to ensure we are always delivering next generation services. Technology plays a key part in providing the underlying platform and capabilities. We are seeking a creative and experienced individual to join our team as a ServiceNow Developer.

What You Will Do

• Ensure the ServiceNow platform is up to date by applying patches and performing version upgrades.
• Automate application logic using workflow, scheduled script executions, and inbound and outbound email
• Create and manage workflows, including flow designer, to automate business processes.
• Design and maintain the Service Catalogue, including defining and configuring items, order guides, and workflows.
• Build and enhance UI components, including forms, lists, and UI pages.
• Write and maintain scripts (JavaScript, GlideScript) for various ServiceNow components such as business rules, client scripts, and UI policies.
• Integrate ServiceNow with other systems and applications, ensuring data flows seamlessly.
• Develop and customize the ServiceNow Portal and ServiceNow applications in line with the needs of the business.
• Secure applications and data against access by unauthorized users and applications, employing best practices.
• Maintain clear and comprehensive documentation of configurations, customizations, and processes.
• Provide guidance to users on the usage of ServiceNow in line with its design
• Identify and resolve performance issues and optimize ServiceNow instances.
• Keep up-to-date with ServiceNow best practices and industry trends to ensure efficient and effective use of the platform
• Develop and maintain ServiceNow applications that support Domain Separation
• Develop reports and dashboards to provide data insights and monitoring capabilities

Qualifications

• Bachelor's degree in computer science, information technology, or a related field.

• 3+ years of hands-on ServiceNow Developer experience

• Proven track record of improving processes and effectiveness through automation.

• Strong understanding of IT service management and the ITIL framework.

• Strong interpersonal skills for coordinating with team members and stakeholders.

• Ability to work independently and manage multiple task assignments.

• At least 2 of the following certifications;

  • Certified System Administrator
  • Certified Application Developer
  • Certified Application Specialist (Performance Analytics)
  • Implementation Specialist (Customer Service Management)
  • Implementation Specialist (Service Mapping)
  • Implementation Specialist (Discovery)
  • Implementation Specialist (IT Service Management)

We want to build our team with diverse perspectives and experiences. Therefore, if you are good communicator, thrive off collaboration, enjoy obtaining buy-in for your delivery approaches, and are able to manage your own priorities and performance to deliver high quality, highly performant solutions to our customers; then please consider applying.

Additional Information

Why Version 1?

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
• Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance
• Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
• Educational assistance, incentiv incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
• Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.
• Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits… drop us a note to find out more.

Version 1 is an equal opportunities employer.

We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity.

We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact your recruiter at Version 1. We will consider all requests carefully, respectfully and confidentially.