Senior Technical Support / Application Support Engineer (m/f/d) remote

You analyze why systems do not interact with each other, documents or data are not transferred, users do not get access, or automated processes do not work correctly. You work at the interface between customers, applications, system integration, development, DevOps, and infrastructure partners.

• Technical support for our clients during the connection of Workshop Control

• Analysis and resolution of complex integration and support issues

• Investigation of errors between Workshop Control, client systems, interfaces, and local environments

• Analysis of log files, error messages, files, transfer paths, and system configurations

• Support for user accounts, groups, roles, and permissions

• Analysis and adaptation of PowerShell scripts

• Support for Microsoft Entra ID, Active Directory, and service accounts

• Investigation of network, file, print, backup, and data transfer issues

• Support for integrations with REST, JSON, XML, and other systems

• Reproduction and localization of errors

• Coordination of further processing with development, DevOps, and external partners

• Clear explanation of technical aspects to clients

• Documentation of error causes, solution paths, and recurring problems

• Contribution to building a sustainable knowledge base for support

• Many years of experience in technical support, application support, system operations, system integration, or a similar role

• Good understanding of the interaction between different applications, interfaces, and technical environments

• Experience in analyzing complex errors

• Basic or good knowledge of Windows and Microsoft environments

• Experience with PowerShell, especially in reading, adapting, and creating small scripts

• Knowledge of Microsoft Entra ID, Active Directory, users, groups, and permissions

• Understanding of networks, files, services, service accounts, and automated processes

• Experience with log files, REST API, JSON, or XML

• Ability to systematically localize technical problems and explain them clearly

• Customer-oriented and diligent communication

• Independent, solution-oriented, and thorough work approach

EVOSEC develops the cloud platform for digital processes in workshops and after-sales service using Workshop Control. Our clients work with various systems, user structures, interfaces, and local technical environments.

To strengthen our support team, we are looking for an experienced specialist who will provide clients with technical support related to the connection and integration of Workshop Control.