Product Operations Analyst (Customer Activations)

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

Join Ripple Labs Inc. in London, UK as a Product Operations Analyst — Customer Activations This role is uniquely positioned to transform customer experiences by seamlessly integrating them into our innovative products. You'll be at the forefront of a global financial revolution, working cross-functionally to ensure flawless activations and world-class customer support.

WHAT YOU’LL DO:

• Working cross-functionally with your counterparts in a global business
• Own and coordinate end-to-end activations across multiple Ripple products, coordinating with Treasury, Compliance, Product Ops, CPS, CPE, and Engineering teams to get the job done.
• Detect and bring up blockers to ensure smooth progress and resolution.
• Guide institutional customers through setup steps with clear, professional communications.
• Investigate and resolve edge case scenarios, ensuring strict adherence to data accuracy.
• Report weekly activation status to collaborators with verified information.
• Manage dormant account processes and ensure human review before deactivation.
• Scale activation functions to new products and drive systemic fixes for continuous improvement.

WHAT YOU'LL BRING:

• 4-5 years of proven experience in client onboarding/activation, payment operations, or customer operations within fintech, payments, banking, or digital assets.
• A 'self-starter' mentality with outstanding coordination skills for multi-team, multi-step processes.
• Strong investigative and problem-solving abilities to trace money and data across systems.
• High attention to detail, documentation in the field, and comfort in a compliance-sensitive environment.
• Excellent written communication skills with institutional clients and internal collaborators.
• Proficiency with CRM (Salesforce) and ticketing (Jira) tools.

WHO WE ARE:

Do Your Best Work

• The opportunity to build in a fast-paced start-up environment with experienced industry leaders
• A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
• Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
• In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
• Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
• We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

• Competitive salary, bonuses, and equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
• Employee giving match
• Mobile phone stipend

Take Care of Yourself

• R&R days so you can rest and recharge
• Generous wellness reimbursement and weekly onsite & virtual programming
• Generous vacation policy - work with your manager to take time off when you need it
• Industry-leading parental leave policies. Family planning benefits.
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

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