Lead Product Manager

Description

Acclaim is a voice-first AI platform for customer experience in industries such as banking, fintech, insurance, healthcare and consumer lifestyle products.

We are looking for a Lead Product Manager for the Acclaim AI platform: the infrastructure, studio, agentic and speech layers that our voice-first AI agents are built on.

Requirements

• Proven experience as a product manager in platform, infrastructure or AI platform products.
• High autonomy: you take a goal, drive discussions, build the process around it, and come back with the next strategic question without being chased.
• Strong cross-cutting prioritization: you have turned chaos into goals, priorities and a roadmap, and you know the frameworks and how to align stakeholders around them.
• Portfolio ownership: you have run two or more products or teams at the same time, not one after another.
• Working knowledge of how AI agents are built: orchestration, routing, intent detection, reasoning patterns such as ReAct, RAG. You have worked with evals and understand why they matter.
• Clear written and spoken communication with executives, engineers and commercial teams.
• English - professional working level.

Nice to have

• Direct experience managing other product managers.
• Hands-on experience with voice or speech AI products.
• Experience with developer-facing products: APIs, SDKs, usage-based pricing.
• Experience in enterprise B2B or regulated industries.

Responsibilities

• Own platform strategy, priorities and roadmap across multiple teams. Turn competing requests into a ranked plan with clear goals that an executive can read once and understand.
• Align stakeholders from different departments on trade-offs, and keep the teams focused on right priorities.
• Run several teams or product areas, and step in hands-on where needed.
• Define and track platform metrics like business results, reliability and quality (SLA), time to deploy a new agent, and the delivery effort needed per client.
• Work with engineering on agent architecture, speech, guardrails and evals: shape requirements and take part in technical discussions as an equal.
• Help decide which platform capabilities grow into standalone products.
• Set up the product process and team structure as the platform scales, and take over cross-cutting product work from the leadership team step by step.

What we offer

• Ownership of the strategy and roadmap of a multi-layer AI platform, with direct access to the leadership team.
• The chance to build the product process, roadmap and team structure of the platform during a growth stage, instead of inheriting them.
• Work on the current AI stack: speech, agents, guardrails, evals.
• Fully remote across Europe
• 21 vacation days + public holidays + 5 sick days
• Private English lessons via Preply