Field Service Engineer

Location: Houston, TX
Company: Artidis
Employment type: Full-time

About Artidis

Artidis is a pioneering clinical stage health technology company that aims to set the gold standard in tissue analysis and therapy optimization. By combining its nanotechnology platform for rapid tissue analysis with a holistic data solution, Artidis accelerates drug discovery, tissue engineering, and personalized treatment. Artidis focuses its research and development efforts on solid tumors to enhance responses to chemo, immuno, and cell therapies, driving precision in cancer care.

Job Purpose

The Field Service Engineer holds a crucial position in the company, tasked with ensuring the smooth operation of our devices. Their responsibilities encompass a spectrum from installation and commissioning to conducting routine maintenance, inspections, and repairs. Furthermore, the provision of technical support to healthcare professionals, addressing inquiries, and troubleshooting issues is of paramount importance. Their collaboration with internal teams will play a pivotal role in harnessing customer feedback for product enhancement and development endeavors.

Duties and Responsibilities

• Install and commission devices to guarantee proper functionality and adherence to regulatory standards, ensuring compliance and optimal performance.
• Conduct routine maintenance, inspections, and repairs to minimize downtime, maintain device integrity, and ensure consistent performance.
• Diagnose and rectify any issues or malfunctions that may arise during device operation.
• Provide technical support to healthcare professionals, addressing inquiries, troubleshooting issues, and offering effective solutions to optimize device use.
• Collaborate closely with internal teams to relay valuable customer feedback and insights, contributing to ongoing product improvement and development.
• Support medical and research devices development teams to integrate customer feedback into product development and enhancement processes to meet user needs and improve device features.
• Ensure that all activities and procedures align with industry regulations and quality standards, such as ISO 13485 and FDA guidelines.
• Interact directly with customers to address inquiries, provide support, and build positive relationships.
• Provide high level of flexibility to move between different hospitals and customer sites.

Qualifications

• Bachelor's degree in Engineering or equivalent technical certification.
• +3 years of experience in medical device fields and customer services.
• Strong understanding of medical device systems and components, as well as proficiency in troubleshooting and repair.
• A comprehensive grasp of medical device functionalities, along with expertise in relevant regulations and quality standards (such as ISO 13485 and FDA guidelines), is complemented by a thorough understanding of regulatory requirements encompassing FDA, CE Marking, and other international standards. Strong problem-solving skills, with a keen eye for detail and a commitment to quality assurance.
• Excellent communication and interpersonal skills, enabling effective interaction with both internal teams and external clients.
• Ability to work independently as well as with internal departments and in a dynamic, customer-facing role.
• Proven ability to work in a dynamic, fast-paced environment and meet project deadlines.

Working Conditions

The environment is a typical start-up with an intrinsically motivated international team. Our company is an excellent place for rapid advancement and offers a promising opportunity to learn and share know-how in a very agile environment. The position requires the employee to go the extra mile when needed. We are looking for a team player who appreciates direct communication. The effort is rewarded with challenging tasks, the possibility to take responsibility, a highly driven team and work serving a significant purpose. The job position comes with a competitive salary and a bonus for outstanding performance.