Senior Program Manager

ABOUT THE ROLE

We're looking for a Senior Program Manager to serve as the operational backbone of TGC's China business. This is not a conventional PM role — you'll sit at the intersection of strategy and execution, driving cross-functional programs, building operational systems, and enabling the leadership team to move faster on what matters.

You'll work cross-functionally and across business units, managing both recurring operational rhythms and high-impact special projects. If you thrive in ambiguity, love building systems from scratch, and get energy from making complex things run smoothly.

WHAT YOU'LL DO

CROSS-FUNCTIONAL PROGRAM MANAGEMENT (~40%)

• Lead and coordinate special cross-functional collaboration projects
• Drive cross-team projects involving multiple business units and external partners
• Own project timelines, stakeholder alignment, risk tracking, and delivery
• Translate strategic intent into actionable workstreams with clear owners and milestones

PROGRAM INFRASTRUCTURE & PROCESS DESIGN (~35%)

• Run and continuously improve the weekly cross-functional alignment session — agenda, facilitation, documentation, and follow-through
• Build and maintain program management infrastructure: project tracking systems, SOPs, decision logs, knowledge bases
• Design and document cross-functional workflows to improve collaboration efficiency across teams
• Support strategic initiatives by coordinating across internal and external stakeholders as needed

STRATEGIC SUPPORT & ANALYSIS (~25%)

• Consolidate operational data to surface insights for leadership decision-making
• Prepare briefing materials, status reports, and strategic documents for cross-team alignment
• Track and analyze the execution health of China programs — flag risks early, propose solutions
• Serve as an information hub: ensure the right people have the right context at the right time

WHAT WE'RE LOOKING FOR

MUST HAVE

• 5–8 years of experience in program management, project management, strategy consulting, or business operations — ideally in gaming, tech, entertainment, or creative industries
• Bilingual fluency in English and Chinese (Mandarin) — daily work involves both languages across global and local teams
• Proven ability to drive cross-functional projects involving multiple teams with competing priorities
• Systems thinker — you don't just manage tasks, you build frameworks that make the next 100 tasks easier
• Exceptional written and verbal communication — you can write a crisp executive summary and facilitate a room of senior stakeholders
• Comfortable with ambiguity — this role is being built from the ground up; you'll define it as much as execute it

NICE TO HAVE

• Experience working in a cross-cultural environment (e.g., US-China, global teams with HQ outside China)
• Familiarity with corporate governance or compliance workflows in multi-unit organizations
• Experience with project management tools (Feishu/Lark, Notion, Asana, or similar)
• Background in gaming or interactive entertainment
• Experience supporting C-level or VP-level leadership