Support Engineer

Location: Utrecht, Utrecht, Netherlands / Hybrid

Job description

At Conclusion Enablement, you will become one of the pillars of our Customer Support Center. Together with approximately 60 colleagues, you will help large clients with their daily tasks every day. You will be the first point of contact for our clients and will represent us as the "calling card" of the Service Desk. By responding quickly and using your technical and communication skills, you will provide immediate assistance to clients. This also includes:

• Handling customer tickets and requests;
• Executing changes and service requests;
• Providing telephone and remote support, as well as assisting colleagues in identifying problems;
• Maintaining and further developing our knowledge base;
• Creating and optimizing work instructions.

Your skills

• Experience in a Service Desk environment, obtained during an internship or work;
• You prefer a customer-oriented approach and can easily put yourself in the client's shoes;
• Minimum MBO diploma (HBO work and thinking level is highly appreciated);
• Certifications such as ITIL v3/v4 or Microsoft 365 (MS-900, MD-100, MD-101) are a nice addition; you can also obtain them through us;
• Good command of the Dutch and English languages;
• You value structure, think ahead, and can quickly ask the right questions;
• Strong analytical and problem-solving skills.

What we offer you

• Salary from €2,850 to €3,500 gross per month, depending on your experience;
• Travel expenses compensation based on public transport or €0.23 cents per kilometer. Also the option to lease a bicycle;
• Pension scheme with a small personal contribution (2.6%);
• Monthly net expenses compensation, up to €75 per month;
• Laptop;
• We want you to develop, and we offer you plenty of opportunities for training, courses, and certifications;
• Extensive vitality policy with various sports activities, an inspiring office, a good company restaurant with its own barista, and our own bar Cloud-22 with weekly drinks.