Process Improvement & Expertise Development

• Improve documentation and runbooks based on recurring issues.
• Automate repetitive support cases and workflows.
• Gradually deepen your expertise in the blockchain protocol and infrastructure — this role is a real opportunity to grow into the technical depth of a production L1 network.

📋 What we expect

• 2+ years of experience in technical support (L2/L3), infrastructure, QA, or a closely adjacent engineering role.
• Confident with Linux: shell, processes, file system, basic network diagnostics, log collection and analysis.
• Understanding of client-server architecture: HTTP, error codes, timeouts, and integrations.
• Systematic approach to problem-solving: reproduce, gather facts, form hypotheses, test, document results.
• Ability to reproduce bugs and write clear, structured bug reports.
• Basic experience with Git and understanding of development workflows (PRs, code review).
• Strong written communication skills: clear questions, concise reports, precise async updates.
• Understanding of blockchain fundamentals (nodes, transactions, RPC) or a genuine motivation to learn quickly.
• Russian and English at B2+ level

➕ Nice-to-haves:

• Hands-on experience with monitoring and logging tools (Grafana/Prometheus, ELK/Loki, Sentry, or equivalents) for diagnostics.
• Experience supporting or operating blockchain networks (Cosmos-based, Ethereum, Substrate, or similar).
• Understanding of basic security concepts: key management, signatures, common user mistakes, and potential attack vectors.
• Experience with Docker and containerized environments.
• Familiarity with AI/LLM inference as a service (latency, throughput, queues, degradation), even at a conceptual level.
• Incident management experience: on-call rotations, postmortems, runbooks, SLA tracking.

🌟 What we offer

• Fully remote work
• Competitive base salary
• Opportunity to build the support function from scratch
• Learn from strong engineers in a real production environment
• A startup environment where you can explore different areas