Reach out directly about this role
At Gradient Labs, we're building the AI customer operations platform for financial services. Founded in 2023, we now work with some of the biggest names in banking and fintech. Our platform runs specialist agents, purpose-built for financial services, to eliminate manual work across customer support and back-office operations. Together, they give product and operations teams the visibility and control to trust every outcome.
We're a team of builders from companies like Monzo, Wise, Revolut and Google. If you're excited to tackle some of the hardest problems in AI and help shape the future of customer operations, we'd love to hear from you.
🎯 How you’ll make an impact This isn't a maintenance role or a feature factory. At Gradient Labs, you will own systems that matter - from the first architectural decision through to production, scale, and everything that breaks along the way.
You'll work on the infrastructure that makes autonomous AI agents actually reliable in the real world. That means building for failure, designing for observability, and shipping with conviction - not waiting for a perfect spec that will never arrive.
💡 What you’ll bring
Why join Gradient Labs? This is a unique chance to be part of a team working with cutting-edge technology to reshape how businesses will operate in the future. Over the next 10 years, every company will need to embrace AI-powered operations to stay competitive, and this role puts you right in the middle of that transformation.
You’ll tackle challenging and new problems, work with some of the most exciting brands across different industries, and be surrounded by a passionate, smart team that’s driven to build something groundbreaking.
Benefits & Logistics 🧡
The Interview Process 📝
Full-time
Employment
Hybrid
Work Format
Lead
Grade
C1 - Advanced
English Level
Backend
Specialization
AI
Industry
Startup
Company Type
By country
Backend
Specialization
AI
Industry
Startup
Company Type