Squad Lead Wholesales & Platforms

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together.

Squad Lead WholeSales & Platforms is a regional role that leads a cross-functional team to deliver on business outcomes. This person is responsible for respective Squad vision, mission, targets, and metrics. The role works closely with the enterprise line of business stakeholders and supporters in an Agile environment, continuously reviewing the team needs, refining priorities, and identifying opportunities to improve and innovate processes and work functions through process optimization.

Squad Lead primary focus is on achievement of financial KPIs for their designated Squad which they ensure by supporting teams with day-to-day task alignment and coaching, customer escalations, and removing sales blockers. Squad Lead is the main interface between the squad and supporting teams. This person will ensure that the stakeholders are focused on enabling the squad towards success and are focused on delivering tasks or initiatives that enable the achievement of squad goals. Squad Lead owns the full target for the squad but is also expected to jump in and help to make sure the squad achieves those goals.

Success Metrics:

• Performance of the Squad in region
• Target achievement of Gross Profit and Revenue of assigned to Squad customers
• Acquisition of new customers
• Growth of existing customers
• Product mix ratio (CPaaS vs SaaS)

Main Responsibilities:

• Develops short- and long-term strategy and goals for squad (together with customer segment leads, Go To Market Managers, and other leadership) and break it down into initiatives and reachable milestones via sprint plannings that they are responsible to achieve
• Focuses and ensures the achievement of financial KPIs and removes any roadblocks that threaten their realization
• Holds the function of the opportunity manager and through own example insists on and ensures the proper work cadence
• Holds squad targets and members accountable for achieving results
• Coordinates daily activities within and outside pod (e.g., sprint planning, dailies) and ensures work cadence in line with Agile way of work
• Is responsible to understand market, customers, products and to transfer this knowledge to squad members
• Acts as hands-on coach, motivator, goal setter, and navigator for the art of sales (day-to-day coaching and activities / workload distribution)
• Provides necessary inputs and aligns with Chapter Lead on all activities related to people management and people development
• Owns squad’s pipeline management and delivers vertical / segment growth
• Manages squad’s performance by providing daily/weekly feedback
• Serves as the main point of contact and liaisons with deal supporting teams (legal, finance, etc.)
• Provides guidance and support during segmentation activities
• Manages squad’s deliverables and provides necessary support (e.g. customer meetings, escalations), while taking care of absence management and travel support / proposals

Why you'll love it here

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - Our hybrid, office-first setup brings people together in the office, with work-from-home flexibility and flexible working hours.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.

Diversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity. Read more about our hiring process.