Digital FR Service Engineer

About Huawei

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.

At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. With approximately 208,000 employees, we operate in more than 170 countries and regions.

Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.

Digital FR Service Engineer

Location: Dublin, Ireland

Main Responsibilities

• Provide pre-sales testing support and conduct workshops with customers or partners on technical issues.
• Support the sales and solution teams.
• Log and track issues reported by customers.
• Train and guide customers before, during, and after the construction process, including kick-off meetings, hardware and software training, and acceptance testing.
• Support customers during the commissioning process, including technical inspection of inverter installations and corrective actions where necessary.
• Act as the interface between customers and the R&D team to resolve any issues.
• Provide second- and third-line support.

Requirements

• Bachelor's degree in Science or Engineering, preferably in fields such as Electrical Engineering, Energy, or Mechanical Engineering.
• Proven technical and service experience, with a background in channel management.
• Knowledge of or experience in the Solar-PV and/or energy storage market is highly desirable.
• Excellent interpersonal skills, with the ability to build strong relationships with partners and internal stakeholders across different countries and cultures.
• Strong problem-solving and analytical skills.
• Solid project management and operational skills.
• Excellent command of English, both written and verbal.
• To be considered for this role, applicants must be eligible to work and live in the job location.

What We Offer

We offer you an exciting professional career in one of the leading and fastest growing multinational telecommunication companies, challenging work and a competitive salary package. Personal development is ensured through many training opportunities across Europe.