We use cookies to run the site and count visits. "Got it" also allows session recording.
HighLevel
India30 days ago
Grade
Middle
Experience
2-4 years
Work format
Remote
English level
B2, upper-intermediate
An email or a Telegram message to the recruiter
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.
The Product Enablement Specialist II independently manages White Label Mobile Apps throughout the full app lifecycle and handles more complex customer, submission, and technical scenarios.
This role requires deeper knowledge of Apple and Google requirements, strong troubleshooting capabilities, and the ability to resolve issues with limited supervision.
Independently manage a portfolio of White Label Mobile Apps from onboarding through launch and ongoing updates
Prepare, submit, and manage apps across the Apple App Store and Google Play Store
Investigate and resolve Apple and Google app rejections
Troubleshoot developer account, build, submission, metadata, configuration, and access issues
Identify apps that are stuck and proactively determine the next required action
Handle complex customer cases and conduct troubleshooting calls when necessary
Guide agency owners through Apple Developer and Google Play Console requirements
Coordinate technical escalations with Product and Engineering teams
Document new rejection scenarios and resolutions for team use
Support PES I specialists with process and troubleshooting questions
Identify recurring operational issues and recommend improvements
Maintain SLA compliance and accurate reporting across assigned apps
Independently manages apps with minimal supervision
Resolves complex app submission and customer issues
Reduces repeated failures and unnecessary escalations
Proactively identifies and addresses blockers
Provides reliable support and guidance to PES I specialists
Contributes to improving team documentation and processes
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.
The Product Enablement Specialist II independently manages White Label Mobile Apps throughout the full app lifecycle and handles more complex customer, submission, and technical scenarios.
This role requires deeper knowledge of Apple and Google requirements, strong troubleshooting capabilities, and the ability to resolve issues with limited supervision.
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
We encourage you to review our Privacy Policy before submitting your application
We compare skills, grade, work format and salary
Most often 1,350,000 to 2,610,000
