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CFC
Melbourne, Australia
Work Format
Hybrid
English Level
B2 - Upper-Intermediate
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Title: Operations Analyst Location: AU - Melbourne / hybrid
Are you a detail-oriented and analytical professional looking to build your career in insurance operations? We are seeking a proactive and highly organised Operations Analyst to join our Melbourne team.
About the role:
Reporting to the Compliance & Operations Manager and working closely with the Operations Specialist, you'll provide dedicated Business Enablement support across CFC Australia's operational functions. Through reporting, system and process testing, issue resolution and workflow improvement, you'll help strengthen operational effectiveness and support Australian growth and strategic initiatives.
Why Join Us?
This is an opportunity to grow your career in a supportive and collaborative environment that values innovation, reliability and continuous improvement. You'll gain exposure to a broad range of operational activities while working alongside experienced professionals in a business that's redefining insurance.
If you're an analytical thinker with strong attention to detail and a passion for problem-solving, we'd love to hear from you.
Producing accurate operational reporting and data analysis, including binder-related reporting
Conducting user acceptance testing (UAT) and other testing for new systems, enhancements and process changes
Analysing and supporting the resolution of system, process and operational issues
Supporting new systems and processes that enable revenue growth and strategic initiatives
Mapping, documenting and improving operational workflows and procedures
Identifying opportunities for system enhancement, automation and control improvements
Supporting data integrity and operational initiatives across Compliance, Claims and other business areas
Collaborating with stakeholders across the business to support change and continuous improvement
General administration and office duties as required
Tertiary qualification (Bachelor's degree or higher)
Strong IT skills and the ability to quickly learn new systems, particularly Microsoft Excel
Excellent analytical, reporting and data management skills
High attention to detail with strong organisational and time management abilities
Excellent communication, stakeholder engagement and problem-solving skills
Ability to take ownership, use initiative and manage competing priorities
Experience in data analysis, reporting or operational support roles is highly regarded
Experience in financial services or insurance is advantageous
Exposure to system testing, process mapping, workflow improvement, compliance, claims or underwriting operations would be beneficial
We are proud winners of Top Insurance Employers 2022, 2023 and 2024 and 5-Star Diversity, Equity & Inclusion awards (Insurance Business Australia). All employees enjoy:
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