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QQualtrics
Chicago, United States15 days ago
Grade
Junior
Experience
1-2 years
Work format
Hybrid
English level
B2, upper-intermediate
An email or a Telegram message to the recruiter
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Location: Chicago / Provo, Utah, United States
As a Technical Support Analyst, you will serve as the frontline face and problem-solver for our technical support operations. If you are detail-oriented, eager to expand your technical skills, and love solving technical puzzles in a fast-paced environment, this role offers a direct path to driving real impact.
Develop hands-on technical expertise in SaaS platforms, basic querying, and system integration diagnostic tools
Build a foundational understanding of product architecture, APIs, EMR, and data flow pipelines
Advance your career along a technical support or engineering track through exposure to complex tier-two escalations and product teams
Gain mastery over structured support workflows, ticketing systems, and operational incident tracking
Collaborative Support Network: We work together closely with global, cross-functional teams to solve issues efficiently
Customer-Centric Mindset: We prioritize quality resolutions and platform reliability above all else
Structured & Clear Processes: We rely on well-documented workflows while encouraging continuous learning and process improvements
Growth-Oriented Culture: We actively foster technical skill development and internal career progression
Qualtrics is committed to the inclusion of all qualified individuals.
You will be responsible for providing high-quality, timely support to clients and internal teams by diagnosing technical inquiries, performing basic troubleshooting, and triaging system issues. Working directly alongside Implementation, Customer Success, and Product teams, you will ensure platform stability and continuous client satisfaction.
Methodical Troubleshooting: Approaches basic technical issues—such as system access, configuration, and data flow—with an organized, analytical mindset
Effective Triage & Escalation: Conducts solid initial analysis on integrations, APIs, EMR, and FTP, knowing precisely when and how to escalate to higher-tier support
Clear Technical Communication: Translates technical concepts clearly and professionally to both clients and internal stakeholders
Continuous Learner: Eagerly expands working knowledge of SQL, APIs, JSON, and technical systems to resolve issues faster
Cross-Functional Collaboration: Partners seamlessly with Implementation, Success, and Product teams to ensure smooth handoffs and ticket resolution
1–2 years of experience in technical support, helpdesk, or customer support role (SaaS platform experience preferred)
Basic working knowledge of SQL, APIs, JSON, Unix/Linux, and Excel for data reading and simple querying
Demonstrated experience using ticketing systems and structured support workflows
Bachelor’s degree in Information Technology, Business, Operations, or equivalent practical experience
Strong track record of effective written and verbal communication skills with diverse stakeholders
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Location: Chicago / Provo, Utah, United States
As a Technical Support Analyst, you will serve as the frontline face and problem-solver for our technical support operations. You will be responsible for providing high-quality, timely support to clients and internal teams by diagnosing technical inquiries, performing basic troubleshooting, and triaging system issues. Working directly alongside Implementation, Customer Success, and Product teams, you will ensure platform stability and continuous client satisfaction. If you are detail-oriented, eager to expand your technical skills, and love solving technical puzzles in a fast-paced environment, this role offers a direct path to driving real impact.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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