Soft Services Team Leader

SHIFT PATTERN: 42 hours per week, 4 days on 2 days off, including weekends and bank holidays as required (Early: 06:00–15:00 / Late: 13:00–22:00) PAY RATE: Competitive

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The Site Services Duty Manager is responsible for overseeing the day-to-day operations of the cleaning, waste management, and security teams, ensuring the delivery of high standards in service, safety, and customer experience. This role involves operational oversight, compliance management, continuous service improvement, and cost-effectiveness.

Key Responsibilities:

Team Leadership and Development:

• Lead and manage a multi-functional team, including cleaning, waste management, and security personnel.
• Provide training, coaching, and development opportunities to staff.
• Foster a positive and collaborative team culture.

Customer Service:

• Maintain a strong focus on customer satisfaction and guest experience.
• Handle customer inquiries and complaints effectively.
• Implement improvements based on customer feedback.

Operational Oversight:

• Ensure the effective delivery of cleaning, waste management, and security services across the site.
• Monitor and maintain high standards of hygiene, cleanliness, and safety.
• Coordinate with other departments to ensure seamless operations.

Compliance and Safety:

• Ensure adherence to health and safety regulations, company policies, and industry standards.
• Conduct regular audits and inspections to maintain compliance.
• Address and resolve any compliance issues promptly.

Resource and Budget Management:

• Manage staffing levels, schedules, and resource allocation efficiently.
• Monitor and control costs across all service areas.
• Identify opportunities for cost savings and operational efficiencies.

Incident and Crisis Management:

• Oversee site-wide incident response and emergency procedures.
• Coordinate with relevant teams during emergencies to ensure safety and continuity.
• Review and update emergency response plans regularly.

Requirements:

• Proven experience in a supervisory or managerial role within facilities management, retail operations, hospitality, or customer service-focused environments.
• Strong leadership and team management skills, with the ability to motivate and develop diverse teams.
• Demonstrated commitment to delivering exceptional customer service and enhancing the customer experience.
• Excellent communication and interpersonal skills, capable of engaging effectively with staff, customers, and stakeholders.
• Solid understanding of health and safety regulations, compliance requirements, and industry best practices.
• Experience in resource allocation to optimize operational efficiency.
• Flexibility to work various shifts, including weekends and public holidays.

Benefits:

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
  • Perks: discounts, gift cards, cashback, and exclusive offers
  • Life: Search for resources and tools on topics ranging from family and life to health, money and work
  • Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.