IT Support & Service Engineer (m/f/d) for modern IT software solutions in energy and water supply

We offer the best prospects. For us, teamwork, open and honest communication, as well as mutual respect and recognition are paramount. We want to continuously improve, regularly and unbiasedly analyze our processes and working methods, and learn from them. With us, you will become a valued member of the team from the start, work under the guidance of an experienced mentor, and learn continuously within our CAIGOS Academy.

We offer, among other things:

• Permanent employment contract in a family company
• Flexible working hours and locations using the latest tools
• Continuous further training program in the CAIGOS Academy
• Communication and "you" culture at eye level throughout the company
• Support with pension provision, attractive holiday arrangements and time compensation, bicycle leasing, company benefits, additional days off for your social volunteering activities
• A diverse team of open and warm-hearted people

You are the technical backbone for our customers in the energy and water supply sector, ensuring the safe and efficient use of our modern software solutions:

• Comprehensive Support (End-to-End Support): First, second, and third-level support for modern web applications and asset management applications in close cooperation with development and project management departments.
• Deployment and Commissioning: Secure implementation of complex software environments (on-premise or Cloud).
• Customer-oriented knowledge transfer: Practical training and onboarding of customer administrators and users to ensure safe and confident use of the software.
• Project participation and process optimization: Active support during the implementation of new applications and carrying out product services to optimize the IT processes of our long-term customers.
• Quality assurance and testing: Performing software tests within product releases to guarantee the stability and security of the solutions.

You possess not only technical expertise but also a passion for delivering complex IT solutions for user-friendly workflows for our customers:

• Qualification and willingness to learn: University degree (e.g., Computer Science, Business Informatics, Industrial Engineering) or a qualified vocational training (e.g., IT specialist); practical experience as well as enthusiasm for new technologies and industry processes in the energy and water supply sector are also good prerequisites.
• Technical Expertise: Knowledge of databases (PostgreSQL, Oracle) and SQL queries; experience with cloud architectures, web applications, or modern deployment pipelines is an advantage.
• IT Security Awareness: High sensitivity to security standards and a basic understanding of protective measures in the sensitive environment of critical infrastructure operators (KRITIS) and critical infrastructures.
• Service and Teamwork: Proactive, customer-oriented approach with an analytical problem-solving mindset; you work independently, communicate solution-oriented, and see yourself as a dedicated, collegial team member.
• Language Skills: Very good knowledge of German, both spoken and written, as well as fluent English for professional communication and technical documentation.