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SSepteo CNEE
Karlsruhe, Germany3 months ago
Grade
Junior
Work format
Remote
Employment
Part-time
English level
B2, upper-intermediate
An email or a Telegram message to the recruiter
Do you want to combine product management with knowledge transfer and actively participate in both the development of our services and their successful use by our clients? At Septeo CNEE, you will work on the further development of our portfolio of managed services for law firms and simultaneously be responsible for the development of our Web Academy as a central platform for training and knowledge exchange. This role combines technical understanding with product management, analytical thinking, and the ability to clearly explain complex material. You will work closely with colleagues from Product Management, Customer Success, Support, Sales, Marketing, as well as external technology partners.
You will dedicate approximately half of your time to the further development of our managed services, pricing and calculation models, as well as service offerings. The other half will be dedicated to our Web Academy and the structured transfer of knowledge to clients and internal teams. Responsibility for the further development and standardization of our Cloud & Managed Services offering in the Legal Tech sector. Analysis and optimization of existing services in terms of performance, scalability, customer benefit, and cost-effectiveness. Development and optimization of service models, calculations, and pricing for various customer segments. Evaluation of customer requirements and development of corresponding concepts for hosting, infrastructure, and services. Analysis of customer feedback, support volume, and usage patterns for continuous improvement of our services. Identification and management of external technology and service partners to expand our solution portfolio. Development of new service offerings and value-added ancillary services for our clients. Support for Sales, Customer Success, and Marketing departments in positioning and promoting our services. Responsibility for the continuous further development of our Web Academy content. Coordination of updates to existing training and product content in collaboration with Customer Success. Ensuring consistent and up-to-date knowledge transfer for clients and internal teams. Together, you will strive for the continuous further development of our Cloud & Managed Services offerings and their long-term successful market establishment.
Completed IT education (e.g., Fachinformatiker:in, Kaufmann/-frau für IT-System-Management) or a university degree in Computer Science, Business Informatics, or a similar field. Initial experience in Product Management, Product Ownership, Customer Success, Consulting, or a similar software development or SaaS environment. Interest in SaaS solutions, Cloud, Hosting, or Managed Services and customer-oriented service offerings. Experience in combining technical, economic, and customer requirements. Analytical thinking, as well as enjoyment in making data-driven decisions and solving complex problems. Entrepreneurial mindset, as well as an interest in pricing, business models, and service development. High IT literacy, openness to AI-based software solutions, and new digital tools. Excellent German language skills, as well as good oral and written English skills.
Initial experience collaborating with external service providers, technology partners, or hosting providers is a plus. Experience in the Legal Tech sector. Experience in Customer Enablement, Training, or E-learning.
Location: Remote throughout Germany | approx. once a month in person in Karlsruhe Our full benefits and perks will be explained as part of our hiring process, but you can already get a good overview on our career page: As a European company, our benefits vary by country, but some benefits apply to all employees: Annual budget for further training and development, as well as specific career paths. Employee referral bonus. Mobility: e.g., bike leasing, public transport subsidy. Workation: up to 30 days per year within the EU. Eyestrain glasses. Tax benefits (non-cash benefits). Events and company parties (Summer Party, annual Kick-off, etc.). Flexible working models (hybrid, home office, part-time, etc.). English courses for all levels.
Do you want to combine product management with knowledge transfer and actively participate in both the development of our services and their successful use by our clients? At Septeo CNEE, you will work on the further development of our portfolio of managed services for law firms and simultaneously be responsible for the development of our Web Academy as a central platform for training and knowledge exchange. This role combines technical understanding with product management, analytical thinking, and the ability to clearly explain complex material. You will dedicate approximately half of your time to the further development of our managed services, pricing and calculation models, as well as service offerings. The other half will be dedicated to our Web Academy and the structured transfer of knowledge to clients and internal teams. Location: Remote throughout Germany | approx. once a month in person in Karlsruhe Responsibility for the further development and standardization of our Cloud & Managed Services offering in the Legal Tech sector. Analysis and optimization of existing services in terms of performance, scalability, customer benefit, and cost-effectiveness. Development and optimization of service models, calculations, and pricing for various customer segments. Evaluation of customer requirements and development of corresponding concepts for hosting, infrastructure, and services. Analysis of customer feedback, support volume, and usage patterns for continuous improvement of our services. Identification and management of external technology and service partners to expand our solution portfolio. Development of new service offerings and value-added ancillary services for our clients. Support for Sales, Customer Success, and Marketing departments in positioning and promoting our services. Responsibility for the continuous further development of our Web Academy content. Coordination of updates to existing training and product content in collaboration with Customer Success. Ensuring consistent and up-to-date knowledge transfer for clients and internal teams. Completed IT education (e.g., Fachinformatiker:in, Kaufmann/-frau für IT-System-Management) or a university degree in Computer Science, Business Informatics, or a similar field. Initial experience in Product Management, Product Ownership, Customer Success, Consulting, or a similar software development or SaaS environment. Interest in SaaS solutions, Cloud, Hosting, or Managed Services and customer-oriented service offerings. Experience in combining technical, economic, and customer requirements. Analytical thinking, as well as enjoyment in making data-driven decisions and solving complex problems. Initial experience collaborating with external service providers, technology partners, or hosting providers is a plus. Entrepreneurial mindset, as well as an interest in pricing, business models, and service development. High IT literacy, openness to AI-based software solutions, and new digital tools. Excellent German language skills, as well as good oral and written English skills. Optional: Experience in the Legal Tech sector. Experience in Customer Enablement, Training, or E-learning. You will work closely with colleagues from Product Management, Customer Success, Support, Sales, Marketing, as well as external technology partners. Together, you will strive for the continuous further development of our Cloud & Managed Services offerings and their long-term successful market establishment. Introduction: In a brief exchange with one of our recruiters, we will jointly explore mutual expectations. First Interview: Subsequently, you will meet our VP Customer Service & Support and dive deeper into professional topics and the role. Second Interview: You will visit our headquarters in Karlsruhe and meet part of your future team (also possible digitally). Our full benefits and perks will be explained as part of our hiring process, but you can already get a good overview on our career page: As a European company, our benefits vary by country, but some benefits apply to all employees: Annual budget for further training and development, as well as specific career paths. Employee referral bonus. Mobility: e.g., bike leasing, public transport subsidy. Workation: up to 30 days per year within the EU. Eyestrain glasses. Tax benefits (non-cash benefits). Events and company parties (Summer Party, annual Kick-off, etc.). Flexible working models (hybrid, home office, part-time, etc.). English courses for all levels. For questions, please contact our recruiter Isabel Ostwald Email:
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