Platform Adoption Expert

What you’ll do Complex cases. Own and resolve complex client business- and use-cases that exceed standard support paths - including deep-dive analysis and cross-functional coordination; Integrations. Lead API and system integrations with third-party platforms, hardware partners, and client-side infrastructure from scoping through to successful delivery; Complex use-cases & roaming. Design and deliver complex use-case solutions, guide and navigate EV Roaming setups; Technical training. Design and run technical training sessions for CPO clients and internal teams — from onboarding workshops to advanced use-case deep-dives; Client onboarding. Guide new clients through end-to-end technical onboarding, ensuring a clean and confident go-live; Migration support. Support platform and infrastructure migrations - scoping, delivery coordination, and post-migration validation; Escalations. Act as the primary technical owner during escalated situations, coordinating resolution across Engineering, Support, and Account Management; Knowledge base. Maintain and grow the team knowledge base - turning recurring challenges into documented runbooks, guides, and best practices others can use; Internal projects. Contribute to internal projects that improve team tooling, processes, and collective technical capability. What we’re looking for You bring a combination of deep technical grounding and strong client-facing presence. You're comfortable explaining complex system mechanics to a non-technical client one hour and debugging a failed API call with an engineer the next. Technical Hands-on experience with REST API integrations - reading specs, understanding requests, reproducing issues with real HTTP calls; Confidence with network and connectivity troubleshooting - firewalls, TLS certificates, WebSocket connections; Enough cloud infrastructure awareness to understand how SaaS platforms are structured and where failures propagate; Ability to write and maintain technical documentation to a high standard - clearly structured, accurate, and built to be reused. Client-Facing Experience in a technical consulting, solutions engineering, or client delivery role - ideally in B2B SaaS or infrastructure software; Proven ability to manage multiple client engagements simultaneously - prioritising, communicating status, and delivering without dropping threads; Comfortable running training and enablement sessions for varied audiences - technical and non-technical alike; Skilled at translating ambiguous client needs into concrete, actionable technical plans. Ways of Working High ownership mentality - you take problems all the way to resolution, not just to the next handover; Structured and systematic - you document as you go and leave things better than you found them; Collaborative - you escalate well, involve the right people early, and share what you learn across the team; Calm under pressure - escalations and urgent situations sharpen your focus rather than scatter it. Nice to have Background in telecommunications, IoT, or energy / utilities; Experience with EV charging infrastructure in a CPO, MSP, or vendor context; Familiarity with eRoaming hubs - Hubject, Gireve, or similar; Experience leading or supporting data migration projects; A second European language - our clients span 70+ markets. What we offer • A seat at a fast-growing company on the path to becoming a global industry leader; • A team of highly experienced people who genuinely enjoy working together; • Flexible working hours; • A bonus day off for your birthday; • 5 additional vacation days per year after your first year with us; • Social events and team buildings worth showing up for; • Medical insurance with generous coverage - for you and your family; • Monthly shared-mobility allowance (Spark and GOeGO); • EV week - a company electric car for your personal use every 1-2 months.