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Genesys
United States
146,500 – 257,700 USD
per year
Grade
Senior
Experience
from 8 years
Work Format
Remote
Employment
Full-time
English Level
B2 - Upper-Intermediate
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Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Role Overview: Shape how customers interact directly with AI across voice and digital experiences at Genesys. As a Staff User Experience Designer focused on Conversational AI, you will influence how AI understands, communicates, reasons, acts, recovers, and collaborates with customers as conversational systems become more generative and agentic.
You will own experience direction across complex, connected conversational AI challenges, combining deep UX expertise, conversation or service design, and rigorous user research. Your work will connect individual AI interactions to broader customer journeys, business processes, human handoffs, context, tools, policies, automation, and other AI experiences, helping customers complete meaningful tasks with greater clarity, confidence, and control.
As part of Genesys Design, a multidisciplinary organization of roughly 100 designers, researchers, educators, and operations specialists, you will partner with product managers, engineers, researchers, data scientists, AI specialists, and design leaders. You will influence strategy across teams, identify patterns that extend beyond individual products, and translate customer evidence into principles and frameworks that create more coherent experiences.
This role offers visibility across enterprise AI initiatives and the opportunity to expand your influence at the intersection of UX design, user research, conversation design, voice AI, generative AI, and agentic systems. Through hands-on leadership, mentorship, and cross-functional partnership, you will help teams make ambitious decisions with empathy, work together around shared customer outcomes, and raise the quality of conversational AI experiences across Genesys.
Key Responsibilities:
Required Qualifications:
Preferred Qualifications:
Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $146,500.00 - $257,700.00
Benefits:
Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
What Happens After You Apply After you apply, here's what you can typically expect:
Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. Get notified about relevant opportunities. Be the one building what's next - where AI, experience and impact come together.
Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.
Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at recruiter contact.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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