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AAdavo AB
Stockholm, Sweden5 months ago
Experience
from 2 years
Work format
Hybrid
English level
B2, upper-intermediate
An email or a Telegram message to the recruiter
We are looking for an experienced Service Manager with a focus on Digital Workplace for a large organization undergoing changes. This role acts as a liaison between business and IT, responsible for creating clarity, trust, and mutual understanding regarding needs, priorities, and services.
Responsibilities include stakeholder management, service governance, SLA management, escalation handling, and ensuring financial transparency. The consultant ensures that business needs are considered and translated into clear requirements within a product-oriented IT organization.
In this role, you will become the central point of contact between business and IT, responsible for building strong relationships with relevant stakeholders. You will consider and clarify business needs, priorities, and expectations, and ensure their structured management in relation to IT services.
You will lead the dialogue on service agreements, service management, and SLAs, while handling escalations and ensuring issues are moved forward to resolution. An important part of the task is also identifying recurring problems and areas for improvement, as well as creating clarity regarding IT costs, consumption, and billing.
We are looking for an experienced Service Manager with a focus on Digital Workplace for a large organization undergoing changes. This role acts as a liaison between business and IT, responsible for creating clarity, trust, and mutual understanding regarding needs, priorities, and services.
Responsibilities include stakeholder management, service governance, SLA management, escalation handling, and ensuring financial transparency. The consultant ensures that business needs are considered and translated into clear requirements within a product-oriented IT organization.
In this role, you will become the central point of contact between business and IT, responsible for building strong relationships with relevant stakeholders. You will consider and clarify business needs, priorities, and expectations, and ensure their structured management in relation to IT services.
You will lead the dialogue on service agreements, service management, and SLAs, while handling escalations and ensuring issues are moved forward to resolution. An important part of the task is also identifying recurring problems and areas for improvement, as well as creating clarity regarding IT costs, consumption, and billing.
Mandatory Requirements
Desirable
We compare skills, grade, work format and salary
Most often 50,300 to 73,600
