💡 What you’ll bring

• Proven Tech Delivery: Experience in forward-deployed, customer-facing roles at high-growth tech companies.
• Results-Driven Ownership: Proven ability to own and deliver complex, multi-stakeholder projects end-to-end.
• Structured Adaptability: Thrives in ambiguity, proactively creating structure and driving clarity where none exists.
• Technical Acumen: Strong grasp of technical fundamentals (APIs, integrations) and the ability to collaborate effectively with engineering teams.
• Data Analysis: Comfortable using analytical tools (e.g., Omni, BigQuery…) to surface insights and guide decisions.
• Clear Communication: Communicates clearly and confidently across all audiences,internal and external, including technical teams and senior leadership.
• Customer-Centric: Deeply customer-obsessed, driven by delivering real, measurable business outcomes and value.
• Pragmatic Problem Solver: Entrepreneurial mindset used to find creative, pragmatic solutions balancing goals with feasibility.

Why join Gradient Labs? This is a unique chance to be part of a team working with cutting-edge technology to reshape how businesses will operate in the future. Over the next 10 years, every company will need to embrace AI-powered operations to stay competitive, and this role puts you right in the middle of that transformation.

You’ll tackle challenging and new problems, work with some of the most exciting brands across different industries, and be surrounded by a passionate, smart team that’s driven to build something groundbreaking.

Benefits & Logistics 🧡

• We’re still at early stages of building out our compensation bandings, whilst we continue to shape this, we’re open to chatting with people who have a range of salary requirements
• Our compensation package has two key components - $200k - $250k base salary & meaningful equity
• Private medical & dental insurance
• 25 days paid time off
• Team socials and offsites
• Flexible working - we have an office in New York City and a hybrid working approach, ideally you'd be able to come into the office once per week