🇵🇹 Vacancy: Quality Analyst in Portugal

Company: Tech Mahindra (Lisbon) Responsibilities: monitor interactions and check the quality of the result, conduct calibration/training sessions for QA partners, train and certify new IQA/VQA, prepare quality reports and dashboards, help achieve RCA, CSAT, and first call resolution goals Requirements: fluent Russian and English, strong analytical skills, Google Suite knowledge at an intermediate level, minimum 2 years of QA experience, minimum 6 months of relevant experience in inbound/outbound customer service Conditions: full-time, 5/2, junior level position, medical and dental insurance from day one and other bonuses