Field Service Engineer – Slough and Surrounding areas

Title: Field Service Engineer – Slough and Surrounding areas Location: UK/Knutsford / remote

We’re looking for an experienced Field Service Engineer to support and maintain customer technology across a large territory. This is a hands-on role combining electro-mechanical repair, Windows-based diagnostics, and basic networking to keep customer sites operating reliably. You’ll be trusted to work independently from day one — managing your workload, communicating professionally on site, and delivering a high-quality service aligned to agreed service levels (SLAs). Field-based (home-start) | Company Vehicle | Full Training Provided | Driving Licence Required.

What you’ll do (day to day)

• Undertake a mix of planned maintenance, installations/upgrades, and priority attendance when a customer has a time-critical issue.
• Diagnosing faults efficiently using a structured approach (symptoms → logs/data → root cause → fix).
• Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions.
• Perform network connectivity tasks (LAN connections, IP settings, basic troubleshooting) to access device interfaces and confirm communications.
• Repair and maintain electro-mechanical systems (modules, sensors, motors, transport mechanisms, power components).
• Carry out preventative maintenance to reduce downtime and improve reliability.
• Provide clear customer updates and set expectations during service activity.
• Complete accurate job documentation (work completed, parts used, findings, next steps) to support first-time fix and audit quality.
• Escalate effectively when needed — providing clear evidence, logs, and fault context to technical support.

Service levels & priority work (SLAs)

You’ll work to agreed service levels (SLAs) that help keep customer operations running smoothly. Most work is planned and scheduled. When a customer has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams — aiming for a first-time fix and minimal disruption.

Essential

• Proven field service experience in a customer environment (ideal backgrounds include ATMs, printers/MFDs, EPOS, kiosks, vending, security systems, cash-handling or similar technology).
• Strong fault-finding ability across electro-mechanical systems.
• Confident using a Windows laptop for diagnostics, reporting, and communication.
• Networking competence: LAN/Ethernet, IP addressing, connectivity checks, and accessing device interfaces.
• Excellent customer service and communication skills (written and verbal).
• Ability to efficiently manage your day based on priorities and workload in conjunction with your Regional Service Controller
• Full UK driving licence.

Networking self-check (expected): If you can set a static IP, log into a router/switch, confidently troubleshoot a “no connection issues” and logically understand networking basics — you’ll be comfortable in this role.

Desirable

• Experience adhering to SLAs and managing high-priority callouts.

• Understanding of health & safety in the field (risk awareness, safe working, customer site standards).

• Experience with hardware/software upgrades, device configuration, or remote support tools.

• Coaching/mentoring ability (supporting less experienced engineers).

• 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days

• Company Car

• Competitive company pension scheme

• Ongoing training and development

• Private medical insurance for all employees (enhanced membership can be purchased for other family members)

• Dental insurance for all employees

• Life assurance

• Income protection scheme

• Employee assistance programme

• Employee Wellbeing events and Mental Health First Aiders

• Employee My Benefits portal offering extensive retail discount